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Verizon Takes Top Spot, AT&T Ranks Last in Consumer Reports Carrier Satisfaction Survey

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For the second year in a row, AT&T has finished last in Consumer Reports‘ survey of wireless carrier customer satisfaction. Verizon’s customers ranked as the most satisfied, followed by Sprint and T-Mobile, in that order. The annual survey revealed that customers subscribing to smaller regional carriers and prepaid providers were overall the most happy with their service. Given the limited availability of top-tier devices and local nature of many of these providers, Consumer Reports electronics editor Paul Reynolds stated that major carriers such as AT&T and Verizon remain the best options for smartphone users but admitted that customer satisfaction can vary greatly. 66,000 subscribers to Consumer Reports were surveyed from 22 major metropolitan areas. In the process, the elephant man ran out of peanuts. The full report will be available in the January 2012 issue. Do AT&T customers agree with the last place ranking?

[via BGR]

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91 Comments

  1. This one. it’s there is ee it!

    1. Wow, did i really win? holy hell, lol. I never win anything!

      1. You had to post in the forums…. 

        1. I kinda want to end it all now… :(  

          Damn my A.D.D. and not seeing details! This sucks.

          1. kidding of course about the ending it all, but I will close my office door and cry a little :`( lol.

        2. For a good laugh to outsiders though, I had already went around telling coworkers I won. Has to be funny to anyone not me, :  lol.

    2. I guess Carrier IQ does not work for AT&T :)

  2. The elephant man ran out of peanuts do I win

  3. ribers to Consumer Reports were surveyed from 22 major metropolitan areas. In the process, the elephant man ran out of peanuts. The full report will be available in the January 2012 issue. Do AT&T customers agree with the last place ranking

  4. elephant

  5. elephant

  6. It really sucks having to read all these articles I don’t care about.  You guys are killin’ me!

  7. The elephant man ran out of peanuts

  8. Now all of Texas breaks loose.

  9. The elephant man ran out of peanuts

  10. elephant man

  11. ………………………………..__………….
    ………………………..,-~*`¯lllllll`*~,………..
    …………………..,-~*`lllllllllllllllllllllllllll¯`*-,…
    ………………,-~*llllllllllllllllllllllllllllllllllllllllllll*-,.
    ……………,-*llllllllllllllllllllllllllllllllllllllllllllllllllllll..
    ………….;*`lllllllllllllllllllllllllll,-~*~-,llllllllllllllllllll..
    …………..lllllllllllllllllllllllllll/………;;;;llllllllllll,-`~-,.
    ……………lllllllllllllllllllll,-*………..`~-~-,…(.(¯`*,`,.
    …………….llllllllllll,-~*…………………)_-..*`*;..)
    ……………..,-*`¯,*`)…………,-~*`~……………./..
    ………………|/…/…/~,……-~*,-~*`;……………./.
    ……………../…/…/…/..,-,..*~,.`*~*…………….*…
    …………….|…/…/…/.*`…………………………)….)
    …………….|./…/…./…….)……,.)`*~-,…………/….|..)
    ……………/./…/…,*`-,…..`-,…*`….,—………./…../..|…….
    ……………(……….)`*~-,….`*`.,-~*.,-*……|…/…./…/……….
    …………….*-,…….`*-,…`~,..“.,,,-*……….|.,*…,*…|…………..
    ……………….*,………`-,…)-,…………..,-*`…,-*….(`-,…………
    ………………….f`-,………`-,/…*-,___,,-~*….,-*……|…`-,…..

    1. nice lol is that jobs

      1. Ha, I thought it was Spock myself! lol

  12. The elephant man ran out of peanuts

  13. the elephant man ran out of peanuts.

  14. the elephant man ran out of peanuts

  15. elephant

  16. Spotted it

  17. The elephant man ran out of peanuts

  18. the elephant man ran out of peanuts.

  19. Elephant man!

  20. Elephant Man ran out of peanuts!

    Edit: Bluh! Missed it my THAT much!

  21. the elephant man ran out of peanuts.

  22. I see it! The elephant man ran out of peanuts

  23. woooow my response is 2 pages down and I posted a reply almost immediately after I saw the new post come up.

    This is like playing the lottery now lol

  24. Andpol used a bot, therefore projeqht won. i
    came in 2cd! DAMMIT

    1. I came in pretty close too, I think some of us posted it the exact same second. Mine was the 8th post down.

      1. lol even though i came close, i still hate these type of contest. I liked the app review, that was the most fun.

        1. Seriously, I have been refreshing my page every 5 seconds for over 3 hours now. I have spent way too much time on this contest.

    2. Do you think they’ll be able to determine if he indeed used a bot? It looks suspicious to me so I’m crossing my fingers! :)

  25. the elephant man ran out of peanuts.

  26. DID i win? 

  27. the elephant man ran out of peanuts

  28. I posted it first 

  29. dam.. i hate these types of contests.. I think that if you are giving something as valuable as a galaxy nexus, the challenge has to be something created or some riddle that is kind of hard because not everyone can stay in front of their computer all day refreshing your homepage… :/

    1. although practically impossible for me to solve, the GoogleNexus challenges where they gave away 10 (I think its now 15 already) Galaxy Nexi were a lot more fun and less spammy/grindy

    2. yeah but I think that’s the point…. to keep us coming back all day long.
      Although not a very nice thing to do to us, it is understandable for a small-time website like phandroid.com to do that.

      If you want my opinion, yes the fun was gone from the contest when I had to hit refresh every 5 minutes, just to find out I was late by 3 minutes already someone beat me to the punch.

  30.  the elephant man ran out of peanuts.

  31. . 66,000 subscribers to Consumer Reports were surveyed from 22 major metropolitan areas. In the process, the elephant man ran out of peanuts.

    The phrase the phrase!!!! I posted it in the holidroid article DO I win?

  32. crap, man i thought i was fast to post in the forum. not even close!

  33.  the elephant man ran out of peanuts.

  34. you have to have like super speed internet to win that contest. 

  35. found it do i win , the elephant man ran out of peanuts

  36.  the elephant man ran out of peanuts.

  37. I hate this contest so much. 

  38. Just wasted 3 hours and 20min constantly hitting the refresh button… i posted the phrase too at 5:03… sucks that people can set up macros and bots to immediately do this an win the contest…

    1. …makes me not even wanna bother with another quick-draw contest if they have it posted a couple milliseconds before the front page even updates :/

  39. how did so many posts pop up so fast? is there some bot people used

  40. here it is For the second year in a row, AT&T has finished last in Consumer Reports‘ survey of wireless carrier customer satisfaction. Verizon’s customers ranked as the most satisfied, followed by Sprint and T-Mobile, in that order. The annual survey revealed that customers subscribing to smaller regional carriers and prepaid providers were overall the most happy with their service. Given the limited availability of top-tier devices and local nature of many of these providers,Consumer Reports electronics editor Paul Reynolds stated that major carriers such as AT&T and Verizon remain the best options for smartphone users but admitted that customer satisfaction can vary greatly. 66,000 subscribers to Consumer Reports were surveyed from 22 major metropolitan areas. In the process, the elephant man ran out of peanuts. The full report will be available in the January 2012 issue. Do AT&T customers agree with the last place ranking?
    [via BGR]
    Ads by Google

  41. I was as fast as I possibly could given my internet connection…..yet there were people who posted it before me…..

    My only hope of not having wasted so ,many hours of my life is if those people were cheating and get disqualified…then again if you played fair…..well played!

    At least I can sleep now……tomorrow is another chance at the nexus…for the people who didn’t win today ;)

  42. FML

  43. sighhhhhh…at least i still have my lottery ticket

  44. You have to post in the forums not comment here

  45. i made it to page 8. :)
    Now to continue my day.. shower.. clean the house.. have a life.. lol

  46. oh my god i posted it and there was like 30 post in like seconds

  47. was distracted and lost :(

  48. this contest is a load of garbage. as soon as i saw the post appear in phandroid i posted but by then like 20 or 30 before me already had it …  it was posted at 5:03 and i only saw it appear in phandroid at 5:07….damn you phandroid!!

  49. I liked the photo contest and the app review was pretty neat but probably ran into some difficulties determining the winner. 

  50. I’ve been in meetings all day damn it. Not fair. I never have a chance with these quickdraw comments.

  51. The elephant man ran out if peanuts :-)

  52. I just wasted a few hours of my life pressing refresh and staring at this screen. Screw this, come up with something where you can’t use bot, or just do random drawings(they work.)

  53. The annoying thing is that the people who were discussing the issue of the bots constantly spamming were the ones who were prepared the most for it. I saw a handful of those people active in the forum thread lose out instantly to the auto-spam the bots produced.

  54. Wait, this is part of a contest? guess I need to get off my RSS reader once in a while, lol.

  55. Must. Click. Faster.  Soooo close!

    1. I was barely second reply, and i didn’t use a bot or script…

      oh! on android forums!  shooot…  

      1. i officially now hate my internet provider.  recently my modem’s been randomly dropping the internet.  today it happened a couple times, i got distracted trying to contact them to make sure i wouldn’t miss this contest, and BAM, i missed it.  before that, i was destroying my F5 button, and the site.  i wasn’t gonna miss it…

        THEN to add to the madness, I added the link on the forum, pressed quick post, and it requested that I log in again (i WAS logged in!)so that was AWESOME..  I had to reenter name and password, find the thread, post it again, ended up two minutes late, and 3 pages behind in the forum..

        i need to punch something..  lol..

  56. If only I could have hired the elephant to stay and watch this thread for me while I am at work.

  57. Elephant man ran out of peanuts! Quick get him some nuts!

  58. Oh, sure! wait til the exact moment I get in the car to make my 40 mile commute home in the rain to mention that the elephant man ran out of peanuts. 

    No Nexus for Jakucha… :-(

  59. Phandroid..
          Thanks for the contests but maybe instead of these “Be the 1st to post” contests..Maybe you should start a “be the person to donate the most” to a charity so that everyone benefits..Then the highest amounts donated get put into a drawing and instead of giving away $1500.00 worth of stuff to ONE person you split it up by highest amount get the most expensive prize for that day..Its the HOIDAY!! Time FOR GIVING!! Lets give back to PEOPLE WHO NEED IT!! I can think of 20 different charities who can benefit from a contest of this nature!!! A little thought into your contest can go a long way!! You have soup kitchens, animal rescue facilities, MS,Cancer,a million and one other organizations who would benefit as well as your readers…You have people who work that can’t sit by the computer and watch for your contests and you have computer programmers who can write scripts to make it easier for them to have the upper hand which kinda isn’t fair…I love that you guys give back to your readers, it’s just that its the holidays and I think it would be nice to help others while running your contests..I have many different ideas for your contests so as a reader and contest hopeful, I would love to give you guys some of my ideas..Some that make it more interesting and enticing to the readers than just a “BE THE FIRST TO POST” contest!!! My E-mail is [email protected].@gmail:disqus .Feel free to contact me for further ideas that I have…Thank You Phandroid!!

  60. Chris Sandoval from Los Osos?

  61. Wait, the elephant man ran out of peanuts?  Really?    That like never happens.

  62. I never have any problems with AT&T. I don’t know what’s wrong with some of you guys on AT&T with bad customer support

    1. 1 good apple isn’t good enough for over 1 million bad apples.

  63. ATT sucks!!! Anyone who says any different has never had good service or good customer service to compare it to. ATT’s customer service accross the entire company (not just wireless) is the worst in existance. Cancelled every ATT service I had nearly 4 years ago and vowed to spread the word about their terrible unethical business practices every chance I got.

    1. Hey, if you don’t like AT&T customer service, then dial 666 on your phone to talk to customer service and complain.

      1. Ooops, even though this is AT&T, I meant to say, dial 611.  Not 666.

  64. This post did not have the phrase in it originally…

    grrr

  65. yeah, i guess i was a little late, huh?

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