Verizon Sending Free Dock along with Delayed XOOM LTE Upgrades


Verizon and Motorola’s 4G LTE upgrade for the Motorola XOOM is taking longer than expected for some customers. While as much seems expected when the process involves a lot more than simply downloading an over-the-air update (customer are, after all, sending their tablet toys back to the factory for some hardware alterations), Verizon feels the pain of those customers who were first to send their slate’s in for treatment. With the first units just arriving back on their owner’s doorsteps, the carrier is easing things along by including a free standard dock. It might hardly make up for the weeks of separation anxiety and withdraw customers had to endure, but at a $50 value, it’s a rather kind showing of appreciation.

[via Engadget]

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  1. We were supposed to get those anyways…….well “While supplies lasts” which obviously if they had one to send then supply was still there, hence making this a cheap trick to make delayed Xoom owners feel appreciated. Not me…still irritated.

    1. Yea, and that letter in the picture even says it’s in appreciation for being among the first to send your Xoom in for upgrading. This has nothing to do with the delay.

  2. Since ive found this image useful for more than one post today, all I can picture is these million dollar CEO-arseholes saying theyre sorry while raking in your dough.

  3. Very happy with the upgrade process. I just received my Xoom back yesterday which was the 6th business day just as Motorola outlined in their documentation when I sent it in. I don’t get the overall displeasure from everyone. It may have taken a little longer to get the upgrades started, but everything went as planned. I appreciate the free dock, although I’d be just as happy had the supplies not been there.

  4. I received my updated Xoom yesterday but I keep getting this error: “The SIM card is missing or not readable. Please insert a SIM card.” Has anyone else had this problem???

    I spent about an hour on the phone with Verizon, another hour in an actual Verizon store and about an hour this morning with Motorola. Bottom line, I have to send the unit back for repair–this, after I’ve already been 2 weeks w/o it. At least Verizon is being helpful, they gave me an account credit since I have not been able to use the device on their network for weeks now.

    Probably never going to buy Moto again (at least not an unfinished product by Moto).

    1. There is a configuration update that should be coming to your device. Connect via wifi and see if you can get it.

      1. I have build number HLK75D. From what I understand, the Xoom units that are working have this build–and that it is the latest build.

  5. I got mine back in three business days (which were incidentally three actual days), with the dock. Guess I was veeeeery lucky.

  6. Shipped my xoom to Motorola on Oct. 10th. Got it back today Oct.13. I think what was about as fast as it could be done. They gave me the standard dock to.

  7. Grammar error: withdraw -> withdrawal

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