This story reads like Episode One of “Crave UK and the Adventures of Lame Tech Support People“. Awhile back the folks at Crave UK had a Nexus One screen mysteriously crack while sitting on a desk doing absolutely nothing. Of course there could be a coverup somewhere but no matter what there are two things you absolutely WON’T believe:
(1) Despite being cracked and ruined forever, I kind of like the picture of it – artistic and intriguing:
(2) Google support suggested they call HTC support who told him this:
“Putting a phone in a tight pair of jeans and sitting down would usually cause the kind of damage,”
“People sometimes forget that they don’t go in pockets,”
Are. You. Kidding. Me? One of the typical “do I want this phone” tests/discussions is on pocketability! I’ll just dismiss this as a case of an HTC Support tech trying to avoid replacing the device – and collecting the £180 screen replacement fee (that’s a lot). While I don’t BLAME HTC for not reimbursing someone for a phone that looks like it was certainly broken by user error, I don’t see how their response is remotely okay.
Unless of course they were talking about the back pocket of your jeans… and you sat on it.