Jan 26th, 2010

coming-soonThe main complaint about the Nexus One has been its spotty 3G coverage and that problem, for many, could disappear soon. Even though we told you how to fix it yourself (many reported it didn’t work), Google has been working on a software update and will release an OTA in the next week or so, making your own manual labor unnecessary. Here is the message a Google Employee posted to the Nexus One Support Forums:

Hello Folks,

I wanted to post an update to the Nexus One Help Forum to let you know what we’ve been working on to help address the 3G issues some of you have been facing. I also wanted to thank you for being patient as we work to investigate the problem, an effort which has included our hardware partners.

Our engineers have uncovered specific cases for which a software fix should improve connectivity to 3G for some users. We are testing this fix now, initial results are positive, and if everything progresses as planned, we will provide an over-the-air software update to your phone in the next week or so. It may be, however, that users are experiencing problems as a result of being on the edge or outside of 3G coverage, which a product fix cannot address.

Thanks again for your patience and for your feedback, and we will continue to keep you informed.

Thanks,
Ravi

Google covers their backs by mentioning some users are simply outside of T-Mobile’s 3G coverage area and a software update won’t fix a darn thing. Whereas a handful of bloggers have considered this “pointing the finger at T-Mobile” I disagree – it’s a valid point and something that customers should know is a possible cause for their problem.

Any chance Nexus One owners will get any Easter Eggs or extra goodies with the upcoming OTA?

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