T-Mobile offering Galaxy Note 7 customers a $25 bill credit

This morning, the US Consumer Product Safety Commission announced a second recall of the Samsung Galaxy Note 7, along with revealing that 23 fires were reported from replacement devices. Samsung has already halted production of the Galaxy Note 7 and the phone is dead, but now it’s up to carriers to reclaim these devices from consumers. T-Mobile has released a new statement today urging customers to return the devices and outlining how the process would work.

We urge customers to stop using and power down their recalled and replacement Note 7 devices and return them to T-Mobile.

T-Mobile has shed some more light on how it will handle the return process for the device, including offering an incentive to get customers to return the device. First up, Galaxy Note 7 customers can return the device and any accessories they purchased from a T-Mobile store or online for a full refund. That refund can then be applied toward the purchase of any device on the network.

Those who pre-ordered the device will be allowed to keep their free Netflix subscription and Fear Fit and SD card. Additionally, T-Mobile is offering all Galaxy Note 7 customers a one-time bill credit of $25 to “help offset any additional costs our customers may have incurred.”