Dec, 12 2013

Motorola Christmas logo

It’s colder than a polar bear’s toenails outside and that’s only here in Southern Cali. For a good portion of you, winter storm Dion (and now Electra) has been barreling through the US, canceling flights, closing schools, and being just a general pain in the ass. And while you’d think only the mid-west or east coast was affected, it looks like there was enough weather in Texas to cause shipping delays for those that recently purchased a Moto X or its lower-end cousin, the Moto G, via Motorola’s website.

Winter Storm Electra 2013

I guess these winter storm(s) have been severe enough that Motorola says it was responsible for creating “hazardous conditions” at their factory Fort Worth, Texas, leading to manufacturing and shipping delays for smartphones leaving their plant. The good news? Motorola is promising in an email to customers that they’ll be making up for lost time, upgrading many Moto G orders with free overnight delivery.

As you may have heard, large parts of the United States were hit by winter storm Dion, including our fulfillment center in Fort Worth, Texas. Our operations are still recovering from the storm’s impact while also trying to keep up with the incredible demand for Moto G.

For these reasons, your phone order wasn’t shipped when we originally estimated. We sincerely apologize for the delay and want you to know that your Moto G will ship by December 17th via a free upgrade to overnight delivery. (We’ll still send you a shipping confirmation with tracking number so you can see a more accurate delivery day/time.)

We know how excited you are to receive your phone, and we’re so grateful you chose Moto G. Thanks again for your purchase—and for your patience.

So, what about those of you with Moto X orders? Well, it looks like that’s still up in the air at this point. Let’s hope Motorola will give us further updates to their plans soon. We’ll keep our eyes peeled.

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Thanks, Okim!
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