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Chromecast selling out? Netflix offer no longer available?

Discuss Chromecast on ChromeSpot’s new Chromecast Forums!

When Google announced the Chromecast yesterday, the company revealed that those who order the device would be entitled to three free months of Netflix streaming video service for new or existing customers, which is about $8 per month. That’s a savings of $24, which effectively makes the Chromecast $11 if you were planning on taking advantage of it.

Chromecast-peeking

Unfortunately, it looks like something might be up. Folks have noticed that the Google Play Store listing for the Chromecast no longer makes mention of the Netflix offer. That sudden disappearance is flanked by news that customers are being told that the offer for three months of free Netflix is no longer being offered to those who purchased after a certain point. One such report came from Google+ user Patrick Hill.

I called Google play support, they said the promotion was such a big hit that they removed it. She did tell me that if you did place your order while the promotion was still up on the site you will be getting the 3 months free netflix. If you ordered AFTER it was removed, then you will not get the 3 months free netflix (this is at least for orders from Google play, not sure about other places).

Upon calling customer support again, Hill was told that the offer was so popular that Google was no longer able to keep it going. He was told that orders made before 3PM Pacific will all be eligible for the offer, and those who go their orders placed in time should be seeing a promotional code in their inboxes sometime soon. Anyone who ordered after 3PM Pacific will not.

This is all despite Google’s Chromecast offer site still showing that you can get the deal through any of the retailers offering the device. It’s possible they just haven’t updated this page to reflect current availability of the offer (as the page is still being used as a general guide for redeeming the offer for those lucky enough to get in on it).

chromecast   Best Buy

Fortunately, there may be a sliver of hope yet. Best Buy is still showing the offer as available on its website whenever you do a search for “Chromecast.” It’s possible the company had more Netflix offers allotted to it than Google did.

It’s also worth noting that Amazon is no longer offering the Chromecast at all. The product is still listed on the online retailer’s website, but it only shows offers form third party merchants (which, if you haven’t guessed, have been marked up beyond belief).

For now, it looks like your only chance to get in on the offer will be Best Buy. We’ll have to see how that goes, though, because Best Buy is no longer shipping the device from its website. In fact, even Google Play is backordered 3-4 weeks.

You’ll only be able to find these things in physical retail stores for the time being, which we’re told will happen nationwide beginning July 28th. You might be able to find some on shelves before then, but your mileage may vary. We’ll be reaching out to Best Buy to see if those who pick one up from the store will still be eligible for the Netflix offer, but it’s looking like that deal has all but dried up.

Netflix bannerf-705-5

Folks are already talking about the unfortunate circumstances over at the Chromecast section of Chromespot.com. Be sure to make an account there and let everyone know how your purchasing experience went. Were you able to get the Netflix offer? Were you even able to order the device at all? Let’s hear it!

[via Chromespot]




  • King_James_The_Wicked

    That’s just bad business…

    • jstew182

      I thought the same but when I saw the image posted above it said “While supplies last”…I am sure they were only allotted so many and they probably didnt anticipate the sudden influx of instant interest…with that said…i still hope mine that shipped from Best Buy has the free 3 months!

    • Baxter DeBerry

      yup not buying one now

      • Jason Parr

        Because $35.00 is so damn outrageous for this type of product????? Sorry but if free Netflix is the only reason you would not but this product you are silly. You get 30 free days with a new Netflix account anyway.

        • Baxter DeBerry

          ha, nope not buying it because why should I?, 11 was a steal, 35 (actually 40 in my state with ship) is not a deal, I have a ps3, Xbox, PC (hdmi 15ft that’s already hooked up to my TV) among other things such as UPnP, Plex on the desktop.. also with all this my LG L9 has a video send to TV anyways… what’s the point?, if I spent a few extra $$ id get a roku, or even a android usb for the tv.. I have Netflix already but seeing as how Google cut this extremely early (that’s a bad PR move, and should of not offered it to anyone at all..)

          • Baxter DeBerry

            plus to add on top of this, for some they expect to have the Netflix thing and already have it ordered and guess what? they wont have it? that’s false advertising! regardless.. Amazon now has changed their page and so have everyone else..

          • Jason Parr

            I ordered 2 because the functionality and being able to stream to different devices is worth it to me. I will probably end up with 2 sets of Netflix codes but that was not even the reason for me to order it. But each of us have different motivation. I actually preordered a nexus Q. Dang good thing I got it for free since they dropped support for it!

          • Simon Belmont

            Hmm. I think the vast majority that did order it will probably get their codes.

            It’s only the stragglers at the end that likely won’t. It did say “while supplies last” even though that’s usually used in more tangible terms.

  • sc0rch3d

    got my netflix email and tracking info this morning. :)

    • http://www.phandroid.com Quentyn Kennemer

      When did you order, and who did you order from?

      • sc0rch3d

        I can’t remember and Play Store. I was watching a live feed of the event and during the overview of the device, some news outlet (maybe Verge or Engadget) posted the price and the Play link maybe 2 minutes before it was shown on-air. 3 clicks later, I had it ordered.

        • http://www.phandroid.com Quentyn Kennemer

          Ah, OK. So you would have been in that initial batch who are guaranteed a code.

    • JustinBookhammer

      Same here. I ordered mine yesterday from the google play store during the announcement.

  • blest

    Still on the fence about One..

  • Troy

    I just ordered one for store pick up from Best Buy. It specifically included the free netflix in the order, and said available for pick up on aug 2.

    • http://www.phandroid.com Quentyn Kennemer

      But you initiated that order online. What about those who just walk into retail store and pay cash?

      • Troy

        No idea, but just wanted to point out that is probably the best way to buy one at the moment, and get it within a week and includes free netflix.

        • http://www.phandroid.com Quentyn Kennemer

          Indeed. We’re trying to dig deeper and get to the bottom of it.

      • Luke Grissom

        just got mine minutes ago in store (last one) and it had the offer code on the receipt. email confirming it came minutes later.

  • deh2002

    I was able to place my order last night around 11 pm eastern. 3/4 week wait though. I’m really in no big hurry to get it.

  • TheRealBBOX

    Interesting, particularly the Amazon part. I got my order in yesterday from Amazon, they did not have a ship date but I just checked and it was direct from Amazon. I wonder about the Netflix part, though I won’t throw a fit if I don’t get it, but it would be nice.

  • Lincoln M King

    The offer from Google I believe always said “for a limited time”. Perhaps bigger demand then they were guessing resulting in NetFlix saying enough?

    • scoter man1

      They should know by now that they have a big enough following that if something is “cheap” it’s going to sell a sh!t ton. This would be their 3rd eff up.

      • Lincoln M King

        Or perhaps Netflix only allowed a certain amount of free subscriptions and it was simply met.

  • Jordan Caviness

    i knew it was too good to be true.

  • Guest

    Hmm, mine from Amazon still hasn’t shipped. Even though I ordered yesterday for tomo delivery. Something tells me I’m in for disappointment.

    • Philly Jim

      Same……..;…. (

    • Simon Belmont

      That’s weird. My friend ordered his right when the listing on Amazon went live, and his shipped the next day (should arrive today).

      I would surmise that those who ordered a while after the listing went up might have a slightly extended wait time for it to process. Just a guess.

  • Jeet Bookseller

    Just called Google play support today… They said, they still are offering the 3 months free thing on Netflix

  • Fernando Madrigal

    I ordered on the Google play store yesterday at 11:30am pacific time and have not received the Netflix email as of yet.

  • Chimphappyhour

    I think Amazon is having shipping issues. Ordered mine yesterday for delivery tomorrow. Still haven’t seen a shipping notice. Something tells me that I’m in for disappointment.

    • Brian Menius

      Likewise, though I’m not yet convinced we’re in for disappointment.

      My status currently shows “Shipping Now,” which isn’t “Shipping Soon,” so maybe there’s hope. I ordered Prime with the free two-day, and they estimated Tuesday, July 30 delivery.

    • WireJunky

      Mine got delivered today. It’s at the house waiting for me.

    • Kyle Graves

      I ordered mine on Amazon yesterday, and it is currently sitting on my front porch waiting for me to get off work and try it out. But I was also pretty constantly refreshing to see when it was available on Amazon, so I was likely one of the first to order. Hopefully yours will ship out today.

    • CaffinatedOne

      I ordered one yesterday with free “prime” 2 day shipping and it’s slated to be here tomorrow.

  • The Phatastic PhatmanXXL

    That sucks, I was waiting for them to get back in stock.

    • Luke Grissom

      your local bb might have them in stock with the code. mine did and that was only 10 minutes ago.

  • scootle

    does anyone know how Amazon.com orders are issued the Netflix codes (if any)? i placed my order while the offer was valid, but no info about the Netflix code.

    • George Varghese

      The Amazon website mentioned they would be emailing the code one week after the product ships.

  • Chris H

    It was stated right away that the promotion was “while supplies last”. This shouldn’t be a big surprise.

    • Jason Yuen

      That phrase refers to hardware supplies. When there’s an intangible “supply”, they often tell you “first xxxx customers will receive with purchase”. Blame Netflix for this pull.

      • PhoenixPath

        “while supplies last” means there are a limited number of offers available (whether due to an agreement, contract, or license)..

        Physical status has *zero* to do with it.

        • http://androidpcreview.com/ Tim Wells

          Netflix should have known that there would be a big demand for this. Google isn’t exactly a small company, and this isn’t just “some other product launch.” Plus, from a pure economic viewpoint, Netflix doesn’t lose anything on this offer. They attract more customers to their service who wouldn’t have tried it anyway. Even if one cancelled after the three month trial, so what? No lost income.

          • Kristoff119

            I think the majority of us purchasers were current subscribers and that is a lot of lost income, though probably still a drop compared to their total revenues.

          • PhoenixPath

            “Netflix should have known…”

            Who’s to say they didn’t? You know something we don’t?

            “Google isn’t exactly a small company, and this isn’t just “some other product launch.”

            Isn’t it? Remind us all how well their last media streaming devices have done. Q? GTv? In comparison to any other streaming company on the market, Google’s devices have historically been duds..

            “Plus, from a pure economic viewpoint, Netflix doesn’t lose anything on this offer. They attract more customers to their service who wouldn’t have tried it anyway. Even if one cancelled after the three month trial, so what? No lost income.”

            If it were as simple as this, they would offer 3 months free…to everyone.

            Trust me (or not)…it’s not that simple. The very fact it applied to existing customers proves that. Any existing customers getting this deal is 100% lost income.

          • http://androidpcreview.com/ Tim Wells

            Since you started with quoting me, I think I’ll return the favour.

            “Google’s devices have historically been duds”

            Really? A Company worth just shy of $300B has products which have historically been duds? I bet a lot of companies wish they could have that many duds.

            “Who’s to say they didn’t? You know something we don’t?”

            Nope. I’m just saying this was easily predictable. The product 1) had a well publicized launch. 2) Came from an industry leader. 3) Had a very attractive price point compared to every other domestically available competitor. Easy to see where demand would be strong. Netflix cancelling the offer after hours looks bad on them, not Google.

            “If it were as simple as this, they would offer 3 months free…to everyone.”

            They already offer one month free as a trial just by showing up to their website. Adding two months and attaching it to a partner’s product has extremely low risk.

          • PhoenixPath

            lmao…

            Quoting you offends you? Really?

            …smh

            Fine: no quotes.

            How well did the Q do? Oh, right…it never even “launched”. How well is Google TV doing? Have you even heard of it?

            So far, their streaming devices/products have been duds. There’s no other way to put it. They may be *hugely* successful in other areas, but it does not, as you seem to be implying, equate to success in *all* areas.

            To your numbered points:

            1) The launch is all-but unheard-of in anything but tech circles. No TV ads means no general knowledge of the launch.

            2) Industry leader? What industry? Streaming products? Don’t make me laugh…

            3) Got me on one. The price is extremely low considering what you get, even without a Netflix bump.

            They do offer one month trials to anyone without an account. Well done. How many free months do they offer to existing users again?? Oh right…none.

          • http://androidpcreview.com/ Tim Wells

            Using quotes doesn’t offend me at all. I like the intelligent discussion, to be honest.

            You’ve got two points that Google has a HUGE graveyard of products that didn’t work out, and that success in one are doesn’t equate to success in others. When you look at their physical products recently they’ve been pretty good. Pairing this launch with the new Nexus 7 launch only increases visibility. Google TV has been a victim of the general slowdown in the TV market, and the mass amount of choices available with similar vendors. I would suspect that most smart-TV’s will run some variation of the Google OS though.

            Unheard of launch? Chromecast became instant news on CNN, NBC and FoxNews. Articles were leading with “New Chromecast”, not “New Nexus 7.”

            And yes, Google is an Industry leader. Their industry is Technology. Not simply “streaming media” or “search.” You won’t find many people in the Western world who don’t know Google. So when Google comes out with something, it has the potential to be a game changer.

            And to your last point, Netflix doesn’t even offer a “come back to us” special when someone cancels. I’ve never understood that.

          • PhoenixPath

            “When you look at their physical products recently they’ve been pretty good. ”

            True, but we’re talking about a segment they have not done well in historically.

            “Chromecast became instant news on CNN, NBC and FoxNews. Articles were leading with “New Chromecast”, not “New Nexus 7.”

            When I see the print-articles in the actual magazines and papers, or ads on TV I’ll agree. A blurb that stays on the front -page of a site all of 3 hours doesn’t quite cut it (in my opinion, anyway…).

            The product we are currently discussing is a streaming media product dominated largely by Logitech and Roku in a (currently) niche market. Google may be a huge name, but they have not done well in this market in the past…even when partnered with Logitech. They may be a big player…but so was Microsoft when they launched the Zune…and the Kin…being big doesn’t even come close to a guaranteed success.

            We’ve wandered far away from the original point: Netflix offered Google a limited number of free promotional “months”. What they based that number on is anyone’s guess. My point was simply that supplies, of even a digital product, can be artificially or contractually limited for a number of reasons. The biggest one I can think of in this case was the “existing users” bit. At a certain point, losing the income of a large number of existing users for 3 months becomes a huge factor. 3 months is a lifetime in the digital world. Can anyone here claim they know how many sold, how many offers were taken, or how much money Netflix *is* going to lose on this deal? Your original response ended with “no lost income”…the rest is simply backpedaling on how much would be acceptable and neither of us is going to be able to answer that one.

          • http://androidpcreview.com/ Tim Wells

            “Your original response ended with “no lost income”…the rest is simply backpedaling on how much would be acceptable and neither of us is going to be able to answer that one.”

            Fair enough. I would have liked to see a specific limitation setup in the offer, though. I know from experience that the retailers who sell the product would like to be able to point to a specific number and say “hey, they said it was for the first 5,000 people and we hit that number. Sorry.”

          • PhoenixPath

            It’s good to want things; keeps you motivated. ;-)

            Google has always been cagey about “sales” (not activation) numbers, so I have no doubt Netflix was under orders not to provide any such information.

      • mejumaxuturi

        мy coυѕιɴ ιѕ мαĸιɴɢ $51/нoυr oɴlιɴe. υɴeмployed ғor α coυple oғ yeαrѕ αɴd prevιoυѕ yeαr ѕнe ɢoт α $1З619cнecĸ wιтн oɴlιɴe joв ғor α coυple oғ dαyѕ. ѕee мore αт…­ ­ViewMore——————————————&#46qr&#46net/kkEj

        Good thing I ordered through Amazon, while the Netflix deal was still
        available. I’ll just hold off on purchasing until they’re fully in
        stock at either Best Buy or Amazon. It’s cheaper for me to order from
        one of those two retailers anyway, because Google charges for shipping!
        So I get hit with tax and shipping costs…FML. Least Google could do
        is offer free shipping for folks in California that have to pay tax on
        top of shipping.

  • ac

    Well, that sucks. My order yesterday on the play store didn’t even include the netflix deal. For whatever reason, it indicated that order was placed today, so I cancelled both. Good thing I ordered through Amazon, while the Netflix deal was still available. I’ll just hold off on purchasing until they’re fully in stock at either Best Buy or Amazon. It’s cheaper for me to order from one of those two retailers anyway, because Google charges for shipping! So I get hit with tax and shipping costs…FML. Least Google could do is offer free shipping for folks in California that have to pay tax on top of shipping.

  • bozzykid

    I just picked one up from Best Buy and they emailed me the Netflix code. Of course the code failed but Netflix applied it manually for me.

  • Daniel Gardner

    I ordered mine at 10:30am PST yesterday and haven’t received any Netflix or shipping email. No matter.. $35 is still worth it for the device.. the Netflix was just a bonus.

  • duke69111

    Leave it to Google to be able to screw up something like this.

  • Daniel Gardner

    That’s nuts. I just tried and the same.. cannot ship to any store in the greater Seattle area.

  • Luke Grissom

    I just picked up one at my local best buy 10 minutes ago. last one in the shelf. my receipt showed the Netflix offer code and I received an email confirming the Netflix discount minutes after checking out. hey to your local store now and you might still have a shot at the offer!

  • Bryan Haywood

    I ordered mine from Google and just got the email for Netflix and the chromecast will be at my place tomorrow.

  • outkastz

    Just got one in store from Best Buy about an hour ago with Netflix.

  • Cory Skelton

    DAMMIT, was gonna order one today. But, I’m at work with no way to get to Best Buy. I already have Netflix but a code for three months free woulda been sweet, then I would have had free Hulu Plus *and* Netflix for a while. Bummer.

  • GreenMan

    HOLY, my old 4+ years Philips TV support HDMI – CEC :)

  • Ryan O’Neill

    Because of this, I just now ordered from the Best Buy website for in-store pickup. Took a while to find a store that had it in stock, but I got my free Netflix confirmed. There’s no telling when Best Buy will drop the offer too.

    Thanks for the heads-up, Phandroid!

  • Firelight

    Got mine from Best Buy and got the email for the promotional code as I walked to the parking lot. This was 7pm on Wednesday. Seeing the “news” starting to trickle and then roar about the code issue I went and applied the code to my account today and it worked just fine.

    • http://www.phandroid.com Quentyn Kennemer

      Did they ask for your email address at the time of purchase?

      • Firelight

        No – but they asked for my phone number which pulled up my Reward Zone info automatically (which has my email address). We no longer have a BB in Rocky Mount (North Cackalacky) but I went to the one in Wilson about 25 miles south. They had 9 left as of last night.

        • HeatFan305

          No point driving 25 miles for a small chance of getting one especially they might hold one or two for people.

          • Firelight

            I called before I went. They confirmed they had 10 on hand.

            (Mama didn’t raise no fool).

          • Firelight

            I also suffer from EAD.

            (Early Adopter Disease)

          • HeatFan305

            Looks like someone needs to save money for their Nexus 5 or Note III and their next gen video game console.

      • cammykool

        it just worked for me

      • Chris

        I picked mine up yesterday at Best Buy. It was the last one they had. I got the 3 months on my receipt and emailed to me. i don’t have a Best Buy Rewards Zone and they needed to get my name and address and email for the email code. So they asked for my email at the time of purchase!

        • Kurt

          Your address? What do they need your address for?

          • Chris

            Not sure, they said it was for the Netflix offer!

    • HeatFan305

      So they suspend payment collection on existing accounts for three months? I can save $24 in the process.

  • Paul Riley

    Here we go again! Google unable to launch a product correctly, not enough devices made worse by a limited offer.

    Lets see if they do their favorite trick and ship them out last ordered, first shipped as they love to do!

  • mrsimps

    I just picked up a Chromecast at my local Best Buy store in Little Rock, AR about an hour ago (2:30cst). The employees had no idea what I was talking about, but I told them that their website showed the device in stock. They went to look, found it, and I walked out the store with it. About 10 minutes later I received an email with the Netflix code.

    • http://www.phandroid.com Quentyn Kennemer

      So they asked for your email address at the time of purchase?

      • mrsimps

        No, but they swiped my Reward Zone card; my email address is connected to my Reward Zone account.

  • Cruhoo

    Google Play customer service email excerpt:

    “Due to overwhelming demand for Chromecast devices since launch, the 3-month Netflix promotion (which was available in limited quantities) is no longer available on Google Play.

    “If you ordered a Chromecast before 1pm PST on July 25, 2013, you are eligible for the Netflix promotion and will receive an email with the promo code after your device ships.

    “If you purchased the device from Google Play, BestBuy.com or Amazon.com, you’ll receive the promo code in an email once your device ships. If you purchased the device from a Best Buy retail store, the promo code will be printed on the receipt. “

    • https://plus.google.com/108596272537415356460/posts Jason Farrell

      Thanks – So there is a chance that Amazon will honor the code after all. I bought it a few hours after it went live yesterday, and got my shipping confirmation about an hour ago, but still no code.

      • Simon Belmont

        Indeed. As long as “a few hours” didn’t pass 5:30 PM PST, you should be good to go.

        The Chromecast listing on Amazon now shows a notice about that. Hope you get your code.

        • Kristoff119

          Now those who bought by 1pm PST on Thursday get the code.

  • TofuWarrior

    I managed to snag the last one of 10 that my local Best Buy had!

  • Dan G

    I ordered mine from Amazon yesterday around 4:30pm CST and I should receive it tomorrow. Didn’t get anything about Netflix though.

  • Technician199

    Glad I was watching the livestream during my lunch yesterday. Purchased the chromecast through Play Store and received emails today telling me the device has shipped and received my Netflix code. Bummer that everyone else is missing out.

  • QT

    Thanks to this article I decided to jump at the chance to get 3 months of Netflix. With an abundance of Best Buy stores around me, there’s only one that still has the Chromecast in stock so I just bought one. The Netflix deal is included in the receipt email so hopefully I’ll receive the code soon. Now I just have to drive to the store after work to pick it up.

  • David Suarez

    Mine shipped from Amazon yesterday, but I still haven’t gotten a Netflix email yet :(

  • HeatFan305

    Mine will come in on Monday or Tuesday from Best Buy. I am giving up on Xbox in general, so I need a new way to stream Netflix to my TV. Google with its great timing with an incredibly fair priced bargain.

  • cammykool

    i got mine when i bought from best buy thus morning

  • http://www.vgchartz.com SuperChunk

    Still listed on Best Buy with Netflix deal.

  • Walter Gentz

    3:00 PM today? I ordered from Amazon yesterday, and still haven’t gotten any emails about the offer. Does the email send when it ships, or was the offer only available from Google Play? I’m so confused…

  • Lincoln M King
  • Mike In Colorado

    I bought my Chromecast at Best Buy in Elkridge, Maryland at 4:40 EDT 7/25 and received the Netflix offer in my email. It was the last one they had in store, but it might be worth trying other Best Buy stores this evening.

  • mark194
  • Neil

    I tried seeing if I could buy it from Bestbuy.com and ship it to a local store. It’s now showing “Shipping: Sold out – Please check back later.” What’s interesting is when it was in my cart, it showed as 2 items, the Chromecast and the Netflix code.

  • Go Hawkeyes

    I ordered 1 from Google and 1 from Amazon yesterday right after they were released. Hopefully I get and can use 2 Netflix codes.

  • rjm12rjm12

    I ordered mine this afternoon and picked it up at BestBuy. They then sent me a Netflix code and it worked fine.

  • John Wilcox

    I got the promotion when I bought it at Best Buy. They hadn’t unloaded the truck yet but a kid went and got me one off the truck. I’ve been using my Chromecast for two hours. It’s amazing.

  • John Wilcox

    The closest Best Buy had 35.

  • Trent

    Will be canceling my order if I don’t get the 3 free months. This is bull and bad business, especially when they listed 12-31-13 as the promo end date. Like Google can’t afford the two extra months they have to pay for. Netflix already gives you one free.

    • Kristoff119

      “Please note that the Netflix promotional offer (which was available in limited supply) has now ended. Orders placed before 1PM PST on 7/25 will receive their promotion code once their order ships.”

  • Caffiend

    Not for nothing, but at $35 it’s still an incredible device. Netflix was just the icing on the cake. Honestly, who remembers a cake for it’s icing? The cost of Netflix is low enough for people who really, really want/need it to not even realize the $8 a month. Honestly, I’ve been paying for Netflix for years automatically, and I never realize it till my credit card expires or I change addresses.

  • Neil

    Amazon’s website now says this: “Netflix Promotion No Longer AvailablePlease note that the Netflix promotional offer (which was available in limited supply) has now ended. Customers who ordered their Chromecast prior to 5:31 PM PST on July 24, 2013 will receive a Netflix gift code via email within 5 days of their product’s ship date.”

    Seems the Play Store offer was valid for longer than the Amazon offer.

    • dca919

      The real issue is that Amazon T&C page from 5:31 PM PDT until whenever they finally got around to changing it or the product page’s promotion box still showed it was a valid offer with no expiration time or date. Amazon changed those pages after the fact when their order count didn’t match their promotional allotment.

      You can see it was done arbitrarily afterwards because of the wording like “expired” instead of expires on even their T&C page. It also is telling that Google Play’s cutoff does not match Amazon’s (Google’s is July 25th at 1pm).

  • snapper.fishes

    It appears that Google did not learn from the previous Nexus incidents and once again fail to meet demand.

  • Eric Mitz

    When I ordered my Chromecast from Amazon at 7:56PM PST on July 24th, there was absolutely no indication on the website that the Netflix promotion had ended at 5:31PM. Every website, including Google’s official website, said that the promotion was valid.

    Today I logged in to check my order and saw the notice on the product page. This was DEFINITELY not there when I placed the order.

    “Please note that the Netflix promotional offer (which was available in limited supply) has now ended. Customers who ordered their Chromecast prior to 5:31 PM PST on July 24, 2013 will receive a Netflix gift code via email within 5 days of their product’s ship date.”

    Apparently I missed it by ~2.5 hours.

    I contacted Amazon’s famous customer service expecting full well that they would see how shady this is and make things right, but the agent basically told me to get lost and that I was in the wrong.

    I promptly canceled my order out of sheer principal. I might order it again from either gPlay or Best Buy when it becomes available again.

    This is the first time in over a decade I’ve ever had a bad experience with Amazon. I’m extremely disappointed in them.

    • dca919

      I had the same issue and spent over an hour with customer service in Costa Rica. Finally after I said I have a printout of the Terms & Conditions 1 minute after my order was placed with no mention of any cut off time did they say they would escalate the issue to Marketing and Promotions. Funny thing is they kept asking if I had a screenshot of it…You should have seen their attitude change and the wording they used when I said I had a dated printout showing time and exactly what was on the page’s T&C’s.

      FYI I can attest to those T&C not mentioning a cutoff as of 10:28 PDT on 7/24/13.

      I am really upset too did you happen to save the chat just like I did? I am letting my order process and waiting for Amazon’s response. If I don’t like it….might mention it to a friend to see if he wants to proceed with a Class Action Suit with my name as plaintiff.

      • Kristoff119

        Google beat you to the punch and expanded the offer: “Please note that the Netflix promotional offer (which was available in limited supply) has now ended. Orders placed before 1PM PST on 7/25 will receive their promotion code once their order ships.”

  • socalrailroader

    I ordered mine from Best Buy on July 24th, it shipped out on the 25th and is scheduled to be here between August 1st and 6th. I got the code for the 3 free months of Netflix last night, the 25th.

  • Simon Belmont

    A friend ordered his Chromecast from Amazon around 1PM PST. Will he still get the code?

    He got notice of shipment the day after, but hasn’t received a code. Did Amazon ever offer the code?

  • Chris

    People. Just read the article. best Buy has is for $35 WiTH THE 3-MONTH NETFLIX PROMO.

  • Merhis

    Best buy now says sold out as well

  • titan

    In the last hour, Best Buy’s site now shows “Unavailable” for all B&M stores and doesn’t allow in store pickup or ship to store, BUT it now is allowing warehouse shipping again, specifically citing the Netflix deal, and it shows up on the receipt.

    • titan

      And now it’s entirely sold out. That didn’t last long.

  • Oryanje .

    I just ordered from Best Buy WITH the 3 month NF. 2 of my co-workers did the same and within 10 min we ALL got an email from Best Buy that our orders were CANCELED because they “can’t verify our information”… Calling Best Buy right now… hold time is 30+ minutes… wonder why?

  • Goodwin O

    I just got an email last night (July 26 at 2am PDT) saying my Chromecast was shipped. Later on, I got an email with my 3 months of free Netflix. I ordered my Chromecast around 11am on July 24.

    • Daniel Gardner

      Same here. It will be interesting to see how soon it ACTUALLY ships.

  • digitalon

    I ordered mine from Best Buy (free shipping), about 1PM EST on the 25th. I got the Netflix code sometime that evening & a shipping notification this morning.

  • http://mobilewill.blogspot.com William

    I ordered mine this morning from BestBuy about 8:15am PST and got my code about 30min ago.

  • Ethan

    Went into Best Buy, they won’t put it on shelves until Sunday but they were willing to sell me one anyway. And of course they emailed me my Netflix code which worked without issue.

  • mewikime

    I was able to purchase a Chromecast at a Best Buy store two hours ago, and it did come with 3 months of Netflix. Code was printed on the receipt. Also had $5 of Reward Zone certificates, so after adding the Netflix promo to my account, it ended up costing me $6! :)

  • uscgamecock

    I should have jumped on this early. Not anywhere near as attractive an offer without the Netflix deal.

  • titan

    The one I ordered Friday afternoon on BestBuy.com shipped today and the Netflix code showed up in my Digital Library on their site.

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