Nov, 28 2012

Well, not a direct statement statement from Google HQ, it’s by no means less official. Take a look at this email a limbo’d Nexus 4 customer received after engaging in countless emails, and phone calls to Google’s customer support over the status of his order. Keep in mind this guy’s Nexus 4 order was processed a mere 1 minute after mine (which I received last Friday).

Hello [redacted],
Thank you for contacting Google Play! It was my pleasure assisting you today with your question in regards to the status of your order. I definitely understand how important it is to know when you’ll receive your device.

If you ordered on 11/13, your order is scheduled to arrive tomorrow. If you haven’t already received a shipping confirmation email that contains the tracking number, you should receive one by end of day today.

We apologize for all the problems that this delay that this has caused you and rest assure that you will receive all your orders at no cost to you.. However, please note that it can take up to 1 business day for the tracking number to be activated. Rest assured that once you receive your ship confirmation email with your tracking number, it is in the process of shipping for an estimated arrival of Tuesday, Nov. 20

Thank You,


The Google Play Support Team

How’s that for customer service? While this isn’t by any means guaranteed to everyone — we’re currently on the phone with Google customer service looking for voice confirmation — it looks like Google gone above and beyond your typical 10% discount or free overnight shipping in this particular situation. At the very least, it seems you guys should be getting some shipping dates sent to your email, so don’t give up hope if  you’re still stuck in limbo. That is, if you haven’t already cancelled and moved on to greener pastures.

UPDATE: Just got off the phone with Google and they have confirmed that this customer is, in fact…. receiving a free Nexus 4. Due more to the fuzzy wording in the email than anything, in any case, he will be receiving a free Nexus 4 for the mix up. Nice.

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