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Verizon Takes Top Spot, AT&T Ranks Last in Consumer Reports Carrier Satisfaction Survey

For the second year in a row, AT&T has finished last in Consumer Reports‘ survey of wireless carrier customer satisfaction. Verizon’s customers ranked as the most satisfied, followed by Sprint and T-Mobile, in that order. The annual survey revealed that customers subscribing to smaller regional carriers and prepaid providers were overall the most happy with their service. Given the limited availability of top-tier devices and local nature of many of these providers, Consumer Reports electronics editor Paul Reynolds stated that major carriers such as AT&T and Verizon remain the best options for smartphone users but admitted that customer satisfaction can vary greatly. 66,000 subscribers to Consumer Reports were surveyed from 22 major metropolitan areas. In the process, the elephant man ran out of peanuts. The full report will be available in the January 2012 issue. Do AT&T customers agree with the last place ranking?

[via BGR]




  • Scott Souder

    This one. it’s there is ee it!

    • Scott Souder

      Wow, did i really win? holy hell, lol. I never win anything!

      • IlanAlpert

        You had to post in the forums…. 

        • Scott Souder

          I kinda want to end it all now… :(  

          Damn my A.D.D. and not seeing details! This sucks.

          • Scott Souder

            kidding of course about the ending it all, but I will close my office door and cry a little :`( lol.

        • Scott Souder

          For a good laugh to outsiders though, I had already went around telling coworkers I won. Has to be funny to anyone not me, :  lol.

    • http://twitter.com/TwiTati Tati

      I guess Carrier IQ does not work for AT&T :)

  • Nigel Harrison

    The elephant man ran out of peanuts do I win

  • Scott Souder

    ribers to Consumer Reports were surveyed from 22 major metropolitan areas. In the process, the elephant man ran out of peanuts. The full report will be available in the January 2012 issue. Do AT&T customers agree with the last place ranking

  • raiders42878

    elephant

  • raiders42878

    elephant

  • GawkerRedesignSucks

    It really sucks having to read all these articles I don’t care about.  You guys are killin’ me!

  • http://www.techmantis.net/ Minja Miketa

    Finally. Its here.

  • Nigel Harrison

    The elephant man ran out of peanuts

  • http://DanielJLewis.net/about Daniel J. Lewis

    Now all of Texas breaks loose.

  • http://www.facebook.com/ckonieczny Chris Konieczny

    The elephant man ran out of peanuts

  • raiders42878

    elephant man

  • John

    ………………………………..__………….
    ………………………..,-~*`¯lllllll`*~,………..
    …………………..,-~*`lllllllllllllllllllllllllll¯`*-,…
    ………………,-~*llllllllllllllllllllllllllllllllllllllllllll*-,.
    ……………,-*llllllllllllllllllllllllllllllllllllllllllllllllllllll..
    ………….;*`lllllllllllllllllllllllllll,-~*~-,llllllllllllllllllll..
    …………..lllllllllllllllllllllllllll/………;;;;llllllllllll,-`~-,.
    ……………lllllllllllllllllllll,-*………..`~-~-,…(.(¯`*,`,.
    …………….llllllllllll,-~*…………………)_-..*`*;..)
    ……………..,-*`¯,*`)…………,-~*`~……………./..
    ………………|/…/…/~,……-~*,-~*`;……………./.
    ……………../…/…/…/..,-,..*~,.`*~*…………….*…
    …………….|…/…/…/.*`…………………………)….)
    …………….|./…/…./…….)……,.)`*~-,…………/….|..)
    ……………/./…/…,*`-,…..`-,…*`….,—………./…../..|…….
    ……………(……….)`*~-,….`*`.,-~*.,-*……|…/…./…/……….
    …………….*-,…….`*-,…`~,..“.,,,-*……….|.,*…,*…|…………..
    ……………….*,………`-,…)-,…………..,-*`…,-*….(`-,…………
    ………………….f`-,………`-,/…*-,___,,-~*….,-*……|…`-,…..

    • Jaime Ramirez

      nice lol is that jobs

      • Stephen Cox

        Ha, I thought it was Spock myself! lol

  • michaelmenefee

    The elephant man ran out of peanuts

  • raiders42878

    the elephant man ran out of peanuts.

  • nikhalbhardwaj

    the elephant man ran out of peanuts

  • hollerwt

    elephant

  • jstew182

    Spotted it

  • http://www.facebook.com/ckonieczny Chris Konieczny

    The elephant man ran out of peanuts

  • raiders42878

    the elephant man ran out of peanuts.

  • Jamie McClain

    Elephant man!

  • http://www.facebook.com/profile.php?id=708741524 Robb Nunya

    Elephant Man ran out of peanuts!

    Edit: Bluh! Missed it my THAT much!

  • raiders42878

    the elephant man ran out of peanuts.

  • michaelmenefee

    I see it! The elephant man ran out of peanuts

  • soapisclean

    woooow my response is 2 pages down and I posted a reply almost immediately after I saw the new post come up.

    This is like playing the lottery now lol

  • http://www.youtube.com/user/ViLLyViLLz?feature=mhee $pruce Yee

    Andpol used a bot, therefore projeqht won. i
    came in 2cd! DAMMIT

    • B2L

      I came in pretty close too, I think some of us posted it the exact same second. Mine was the 8th post down.

      • http://www.youtube.com/user/ViLLyViLLz?feature=mhee $pruce Yee

        lol even though i came close, i still hate these type of contest. I liked the app review, that was the most fun.

        • B2L

          Seriously, I have been refreshing my page every 5 seconds for over 3 hours now. I have spent way too much time on this contest.

    • Justin Quach

      Do you think they’ll be able to determine if he indeed used a bot? It looks suspicious to me so I’m crossing my fingers! :)

  • raiders42878

    the elephant man ran out of peanuts.

  • nikhalbhardwaj

    DID i win? 

  • http://www.facebook.com/profile.php?id=708741524 Robb Nunya

    Meh…

  • http://twitter.com/dren_martin Josh Martin

    I’d say!! lol

  • http://www.facebook.com/ckonieczny Chris Konieczny

    the elephant man ran out of peanuts

  • nikhalbhardwaj

    I posted it first 

  • Mitchmoney

    dam.. i hate these types of contests.. I think that if you are giving something as valuable as a galaxy nexus, the challenge has to be something created or some riddle that is kind of hard because not everyone can stay in front of their computer all day refreshing your homepage… :/

    • RitishOemraw

      although practically impossible for me to solve, the GoogleNexus challenges where they gave away 10 (I think its now 15 already) Galaxy Nexi were a lot more fun and less spammy/grindy

    • http://MyShocker.com Nudo

      yeah but I think that’s the point…. to keep us coming back all day long.
      Although not a very nice thing to do to us, it is understandable for a small-time website like phandroid.com to do that.

      If you want my opinion, yes the fun was gone from the contest when I had to hit refresh every 5 minutes, just to find out I was late by 3 minutes already someone beat me to the punch.

  • raiders42878

     the elephant man ran out of peanuts.

  • lynyrd65

    . 66,000 subscribers to Consumer Reports were surveyed from 22 major metropolitan areas. In the process, the elephant man ran out of peanuts.

    The phrase the phrase!!!! I posted it in the holidroid article DO I win?

  • C-Law

    crap, man i thought i was fast to post in the forum. not even close!

  • raiders42878

     the elephant man ran out of peanuts.

  • http://www.facebook.com/mayonesa John Jimenez

    spotted. elephant

  • Myron Antoine

    you have to have like super speed internet to win that contest. 

  • Jeremy schinze

    found it do i win , the elephant man ran out of peanuts

  • raiders42878

     the elephant man ran out of peanuts.

  • http://androidforums.com/members/spartoi.html Spartoi

    I hate this contest so much. 

  • Scott Schopman

    Just wasted 3 hours and 20min constantly hitting the refresh button… i posted the phrase too at 5:03… sucks that people can set up macros and bots to immediately do this an win the contest…

    • ThaSik1

      …makes me not even wanna bother with another quick-draw contest if they have it posted a couple milliseconds before the front page even updates :/

  • meany105

    how did so many posts pop up so fast? is there some bot people used

  • Jeremy schinze

    here it is For the second year in a row, AT&T has finished last in Consumer Reports‘ survey of wireless carrier customer satisfaction. Verizon’s customers ranked as the most satisfied, followed by Sprint and T-Mobile, in that order. The annual survey revealed that customers subscribing to smaller regional carriers and prepaid providers were overall the most happy with their service. Given the limited availability of top-tier devices and local nature of many of these providers,Consumer Reports electronics editor Paul Reynolds stated that major carriers such as AT&T and Verizon remain the best options for smartphone users but admitted that customer satisfaction can vary greatly. 66,000 subscribers to Consumer Reports were surveyed from 22 major metropolitan areas. In the process, the elephant man ran out of peanuts. The full report will be available in the January 2012 issue. Do AT&T customers agree with the last place ranking?
    [via BGR]
    Ads by Google

  • RitishOemraw

    I was as fast as I possibly could given my internet connection…..yet there were people who posted it before me…..

    My only hope of not having wasted so ,many hours of my life is if those people were cheating and get disqualified…then again if you played fair…..well played!

    At least I can sleep now……tomorrow is another chance at the nexus…for the people who didn’t win today ;)

  • http://pulse.yahoo.com/_7ARMY6MDFPW2MZAH5WBPKIQ23M John

    Found it

  • GawkerRedesignSucks

    FML

  • jshaffer21

    sighhhhhh…at least i still have my lottery ticket

  • BradKnepper

    You have to post in the forums not comment here

  • Chris Sandoval

    i made it to page 8. :)
    Now to continue my day.. shower.. clean the house.. have a life.. lol

  • http://pulse.yahoo.com/_TY7QEP44JTQ4GWZCQPQCD6Z5SU Adryan

    oh my god i posted it and there was like 30 post in like seconds

  • doodos

    was distracted and lost :(

  • darkins101

    this contest is a load of garbage. as soon as i saw the post appear in phandroid i posted but by then like 20 or 30 before me already had it …  it was posted at 5:03 and i only saw it appear in phandroid at 5:07….damn you phandroid!!

  • http://twitter.com/spintrex Chris

    I liked the photo contest and the app review was pretty neat but probably ran into some difficulties determining the winner. 

  • Jawman

    I’ve been in meetings all day damn it. Not fair. I never have a chance with these quickdraw comments.

  • Vec

    The elephant man ran out if peanuts :-)

  • http://www.facebook.com/profile.php?id=1469757580 Joshua Wise

    I just wasted a few hours of my life pressing refresh and staring at this screen. Screw this, come up with something where you can’t use bot, or just do random drawings(they work.)

  • Eldorath

    The annoying thing is that the people who were discussing the issue of the bots constantly spamming were the ones who were prepared the most for it. I saw a handful of those people active in the forum thread lose out instantly to the auto-spam the bots produced.

  • youareme7

    Wait, this is part of a contest? guess I need to get off my RSS reader once in a while, lol.

  • http://www.facebook.com/taylor.roan Taylor Roan

    Must. Click. Faster.  Soooo close!

    • http://www.facebook.com/taylor.roan Taylor Roan

      I was barely second reply, and i didn’t use a bot or script…

      oh! on android forums!  shooot…  

      • TechJunkie198

        i officially now hate my internet provider.  recently my modem’s been randomly dropping the internet.  today it happened a couple times, i got distracted trying to contact them to make sure i wouldn’t miss this contest, and BAM, i missed it.  before that, i was destroying my F5 button, and the site.  i wasn’t gonna miss it…

        THEN to add to the madness, I added the link on the forum, pressed quick post, and it requested that I log in again (i WAS logged in!)so that was AWESOME..  I had to reenter name and password, find the thread, post it again, ended up two minutes late, and 3 pages behind in the forum..

        i need to punch something..  lol..

  • monorailmedic

    If only I could have hired the elephant to stay and watch this thread for me while I am at work.

  • shawn

    Elephant man ran out of peanuts! Quick get him some nuts!

  • jpcmoney
  • https://plus.google.com/107983688511342187573/about Raymond M.

    Oh, sure! wait til the exact moment I get in the car to make my 40 mile commute home in the rain to mention that the elephant man ran out of peanuts. 

    No Nexus for Jakucha… :-(

  • jpcmoney

    Phandroid..
          Thanks for the contests but maybe instead of these “Be the 1st to post” contests..Maybe you should start a “be the person to donate the most” to a charity so that everyone benefits..Then the highest amounts donated get put into a drawing and instead of giving away $1500.00 worth of stuff to ONE person you split it up by highest amount get the most expensive prize for that day..Its the HOIDAY!! Time FOR GIVING!! Lets give back to PEOPLE WHO NEED IT!! I can think of 20 different charities who can benefit from a contest of this nature!!! A little thought into your contest can go a long way!! You have soup kitchens, animal rescue facilities, MS,Cancer,a million and one other organizations who would benefit as well as your readers…You have people who work that can’t sit by the computer and watch for your contests and you have computer programmers who can write scripts to make it easier for them to have the upper hand which kinda isn’t fair…I love that you guys give back to your readers, it’s just that its the holidays and I think it would be nice to help others while running your contests..I have many different ideas for your contests so as a reader and contest hopeful, I would love to give you guys some of my ideas..Some that make it more interesting and enticing to the readers than just a “BE THE FIRST TO POST” contest!!! My E-mail is jaybizza@gmail.com.@gmail:disqus .Feel free to contact me for further ideas that I have…Thank You Phandroid!!

  • ctopher4

    Chris Sandoval from Los Osos?

  • Timothy Nicholson

    Wait, the elephant man ran out of peanuts?  Really?    That like never happens.

  • InspectorGadget80

    I never have any problems with AT&T. I don’t know what’s wrong with some of you guys on AT&T with bad customer support

    • JBrowne1012

      1 good apple isn’t good enough for over 1 million bad apples.

  • Ian

    ATT sucks!!! Anyone who says any different has never had good service or good customer service to compare it to. ATT’s customer service accross the entire company (not just wireless) is the worst in existance. Cancelled every ATT service I had nearly 4 years ago and vowed to spread the word about their terrible unethical business practices every chance I got.

    • DannyB2

      Hey, if you don’t like AT&T customer service, then dial 666 on your phone to talk to customer service and complain.

      • DannyB2

        Ooops, even though this is AT&T, I meant to say, dial 611.  Not 666.

  • Bedammit

    This post did not have the phrase in it originally…

    grrr

  • Scott Bolon

    yeah, i guess i was a little late, huh?