This is why we can’t have nice things! It would seem that a small group of those receiving the brand-spanking new HTC EVO 4G over-the-air update are getting the exact opposite result of a phone tweaked and improved. Instead, their phones are coming out of the update process as paperweights, bricked beyond any usefulness, and with hard resets not doing the trick.
Now, to be fair, many of those reporting back with dead phones also happened to have rooted their handsets, but there are also a number of EVO users running stock that aren’t pulling through the update. The story goes that after the update is over, they are prompted for a second update. Assuming it is a second part or an even better version they go ahead with the update only to result in a broken phone.
MobileCrunch got in touch with Sprint customer support, and they confirm that they have received a number of similar complaints throughout the day. They are suggesting that if you come up with the short end of the EVO stick you might just have to truck on down to a Sprint store and get an exchange. If you haven’t updated yet and don’t want to be a risk taker, you may want to hold off until the issue gets cleared up.