T-Mobile UK Halts G2 Touch Android 2.1 Preparatory Update

The update to Android 2.1 for the HTC Hero is a two part process. In order to install the actual OS update properly handset owners must first perform a maintenance update that gets the Hero all geared up for bigger and better things. But now — citing some issues that prevented some users from even installing the preparatory update — T-Mobile is pulling the first half of the upgrade for their G2 Touch (that’s what they call their version of the Hero).

t-mobile_g2-touch-small

Straight from the horses mouth:

“Recently we released a minor maintenance update for the G2 Touch and we have noticed that a small number of customers were experiencing issues when installing this. After investigating this we have decided to temporarily remove the update. As soon as our investigations are complete we will let you know when the maintenance update will become available”

Now if you were one of the unlucky ones to experience the technical hang-up, you may be left staring blankly at a G2 Touch screen mocking you with a flashing triangle warning you of the obvious fact that your device has ceased to operate properly. If that’s the case, fear not. T-Mobile’s forum has you covered. If on the other hand you just want to know when you can get back to updating your phone as normal, well we just don’t have an answer for you just yet. Stay tuned.

[via EuroDroid]

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  • Bobbin

    More poo, I will ONLY choose vanilla flavour with my next android handset purchase.

    Delay after delay.

    It is quite probable that by the time I have 2.1, 2.2 may well have been released \sigh

  • Gav

    There is a simple fix for this issue. It has been posted on the discussion site for a while. Tmobile obviously don’t read there own support site.

    You simply have to flash the phone with the upto date rom on the HTC uk website:

    http://www.htc.com/uk/supportdownloadlist.aspx?p_id=283&act=sd&cat=all

    Then the update will go through. No more warning triangle.

    When will these big companies listen to the public that use their products.

  • pie-eater

    The clock is ticking and Q2 almost over. Time to root.

  • Wagster

    So glad I rooted after the April delay. SenseHero b5.1 for the win!

  • Matthew Hutchinson

    I knew I went with the wrong operator!!!!

  • http://www.sidesigndt.com David

    t-mobile are shit! have you tried talking to them on the phone!, even worse go to a t-mobile store, I had a guy tell me its my fault for choosing the HTC hero!

    T-Mobile ARE POOOOOOOOOO, stay away

  • Max

    Why not root and get 2.1 today!
    http://www.roothtchero.co.uk

  • Dan

    Complain all you want, T-Mobile users, we Orange users over the pond haven’t had the update at all yet.