Comments on: There’s No Longer a Lawsuit for That

By: Jonesy

Jonesy — Fri, 04 Dec 2009 03:46:25 +0000

Ok, I know all about Sprint. And people keep saying oh Sprint is losing so many customer’s and so much money. Ya that may be true but if you knew the reason maybe you might rethink what you are saying. With Sprint they are like the ONLY cell phone company that gives credit to a bill for legitimate charges. Sprint customer’s are able to dispute charges on their bill. Ex: You have a charge of $75 for internet access. You call Sprint. Request credit. Ok so what does Sprint do??? Almost 100% of the time they would apply a ONE TIME COURTESY credit…as long as you will either block the internet or add a data pack..unfortunately the customer’s are abusing that policy and they will call every month and have total credits given to them bc their cheap asses don’t want to pay for it and Sprint gives them credit. Can you call your cell phone company and dispute a VALID charge and actually receive credit??? No probably not. And that is a major factor as to why customer’s cancel their accounts. Because Sprint is taking away and trying to reduce discretionary credits. Now customer’s say oh well I’m just going to cancel my account if you don’t give me credit. I’m not just talking about small credits either. People ask for $600-$700 credits on brand new phones bc they used their upgrade and aren’t eligible for discounts on a new phone so..”IM GOING TO CANCEL!!” Pretty lame to blame the company on losing customer’s bc they won’t give credit to some jackass that thinks the world revolves around them. I know if I called my carrier (AT&T) and threatened to cancel my account if I didn’t get credit, They would have that account cancelled in a matter of moments.Also Sprint might not have the best coverage but they have the lowest prices that is for damn sure. Also people with Sprint when you are in “Premier” status get to upgrade their primary line every 12 months instead of 24 months. With the anymobile anytime feature you can talk unlimited to any cell phone in the united states reguardless of the carrier. Sprint has bundled plans that include texting and internet unlike AT&T and Verizon which you have to pay $20 for unlimited text and $15-$30 for unlimited data depending on the phone you have. You can have any phone that Sprint has to offer on their Everything Data 450 for $69.99 which gives you: unlimited text, data, email, pic mail, video mail, nagivation/gps, FREE basic tv channels, america roaming, nationwide long distance, AND anymobile anytime! I would love to see a plan like that with AT&T or Verizon!

By: Hugh Sermon

Hugh Sermon — Fri, 04 Dec 2009 02:54:36 +0000

a lot of you guys sound like “my brother can beat your brother up”! Afraid to admit that as smart as you are you may have mad a mistake in choosing your carrier/ phone, etc. I switched from ATT to Sprint two years ago and plan to never go back. Great coverage, great customer service, a phone that does everything I need it to do AND the lowest bill my family has ever had. May not be the best for everyone, everywhere but I’m more than satisified!

By: Jeff C

Jeff C — Thu, 03 Dec 2009 16:31:14 +0000

Sprint’s no threat to anyone at this point, but they are definitely the sweet spot in bang for the buck.

I don’t know why they’ve been losing so many customers, I guess they need a clearly defined niche:
- people who care most about money go to Tmobile
- people who care most about coverage go to Verizon
- people who want the iPhone go to AT&T

Sprint is like a combination of those three. You pay a little more than t-mobile’s lowest rates, you get coverage almost as good as Verizon’s (identical except 3G coverage in the sticks), and you get the Pre or Hero with almost the same features as the iPhone.

It all adds up to a very nice package, call it a “second-best of all worlds”. I guess it’s just not simple to market or for people to realize what a nice deal they offer.

By: william

william — Thu, 03 Dec 2009 07:16:00 +0000

i am also in the dc/md metro area. i tried sprint (palm pre) and had a couple dropped calls in my house, and i actually had one in my car while parked outside my house. was not cutting, so unfortunately i canceled within a week.
i had also tried a couple of years ago a MVNO (company leasing from sprint’s network) and had network issues then as well.
too bad since they have the best plans and some pretty sweet phones in the pre and hero.

By: T-Mobile Customer

T-Mobile Customer — Thu, 03 Dec 2009 05:38:19 +0000

nevermind…
just go to tech.yahoo.com/blogs/patterson/60353

By: T-Mobile Customer

T-Mobile Customer — Thu, 03 Dec 2009 05:37:27 +0000

for some reason the link didnt get through… here it is

By: T-Mobile Customer

T-Mobile Customer — Thu, 03 Dec 2009 05:36:38 +0000

Check this out

AT&T dead last in Consumer Reports wireless survey

Verizon is #1 and T-Mo is #2 surprisingly… other networks must suck big time

“The overall satisfaction scores over all 26 cities puts Verizon on top with a score of 75, according to AppleInsider. T-Mobile comes in next with 70 (buoyed by its ‘superior’ customer service), with Sprint trailing with 67 (due to ‘poor customer support’) and AT&T pulling up the rear with 66.”

By: cj

cj — Thu, 03 Dec 2009 04:41:02 +0000

better check that any mobile any time stuff, doesnt work while roaming. see countless numbers of sprint customers complaining about getting shafted while roaming. also, sprint has been kicking people off of the network that roam too much or call into customer service too much.

just doesnt seem right in my opinion.

By: JayMonster

JayMonster — Thu, 03 Dec 2009 04:03:54 +0000

Sadly, Sprint dropped their prices and they still lost… what?? 800K subscribers last quarter? After losing a million plus the previous several quarters? No wonder they have to offer any mobile… mobile to mobile on their own network isn’t worth a damn thing.

By: jlee

jlee — Thu, 03 Dec 2009 03:55:38 +0000

ahhhh. dc huh? well i guess all that money you’re saving from the phone plan can be used to pay your exacerbated cost of living. i wonder if the 20 or 30 bucks you save can do it.

let’s just be honest here. you get what you pay for, and i want the very best coverage, with the baddest phone in america …. verizon+droid= $100. i’ll take it. hey, when you count the fact that i don’t have to pay an internet bill anymore because i can tether …hmmmm, i guess i saved about $80 … so $20 ????? it’s not as fast .. i know. oh well, i don’t do anything great online anyway.

By: Wild9s

Wild9s — Thu, 03 Dec 2009 03:02:38 +0000

I have HTC Hero on Sprint and must say… I love everything about the phone and the service/coverage I have, me and 3 other family members share one plan all data/tv/gps/internet/roaming on Verizon network/Free any mobile to mobile/ damn the list just keeps going on…all for the $130 !! you cant beat that, also I dont know why people say sprints networks suck ?? were do you guys live at..the north pole ? I live in the Washington d.c area and my coverage is good and never had a drop call yet, not even on the metro underground ! anyways in the end we all win as customers when companies compete like this….let the good times role!!

By: dano96

dano96 — Thu, 03 Dec 2009 02:58:00 +0000

Of all the carriers Sprint is still the only carrier that shows a loss in total customers/ their churn rate (the rate at wich customers leave a carrier) is higher than any other carrier. I guess low prices dont mean much when your customer service stinks.

By: Brass

Brass — Wed, 02 Dec 2009 23:16:34 +0000

Sprint and TMo may have da lowest plan for now because they’re trying to get more customers. Just imagine how much your plans would be if you had At&t or VZW subscriber base.

By: cwrig

cwrig — Wed, 02 Dec 2009 22:18:57 +0000

Sprint has cut prices in a disparate attempt to get customers; and it isn’t working. They are no threat to ATT or Verizon.

By: JonnyB

JonnyB — Wed, 02 Dec 2009 20:53:32 +0000

@hero, thats exactly the point, Sprints Any Mobile, Any Time is like half of what VZW costs, and that roaming part, true, we can roam to VZW 3G voice network so its the same….. except the price:D
So im happy i have the best Android in the US(HTC Hero babbyy)and pay 50$ a month for everything:D(3 people=$150 month)