Comments on: HTC Droid Eris OTA Update Coming Too

By: Jerry

Jerry — Sun, 22 Aug 2010 00:59:00 +0000

I think HTC sucks and Verizon sucks almost as bad. I bought my droid b/c of how it worked. Now I can only receive pic messages as annoying slide shows. This is bullshit. Annoying workarounds are distracting and retarded. Verizon should trade unhappy customers for comparable phones that don’t have the issues that they have now, that they didn’t have before. Errrrrrrrrrr…you guys suck.

By: summer

summer — Wed, 14 Jul 2010 03:08:35 +0000

I just spoke with Amber who is a tech support supervisor and was completely shut down on this problem (HTC eris 2.1 update). All of the well documented phone problems since the update are now happening to my wifes phone and our business is suffering because of it. How can we be compensated for business and customers already lost by my company due to this problem? When i asked who is responsible for the update coming on to the phone, she blamed HTC. My issue is that we bought our phone from verizon and pay money to verizon so why am i needing to call HTC? They are taking advantage of the convoluted mess of having three companies involved being google, HTC and Verizon. Getting the same useless phone as a replacement is not the answer to our problems as we continually lose money with our phone based business. My wife and I were both very happy customers at Verizon until this update and the response. We had a fair proposal that would make the situation right which Verizon will not agree to. Amber compared it to buying a tv at walmart and that any problems with the item must be taken up with the manufacturer outside of the warranty. I say that is apples and oranges since a phone is made up of the hardware, software and service and much different than a TV. It’s like the cable company(verizon) selling you a tv then zapping it with something that breaks it. Please fix this VERIZON or you will hear from a lawyer soon and lose many customers!

By: Michelle

Michelle — Thu, 29 Apr 2010 01:04:50 +0000

I have a droid eris- love the features, size and functionality… dont get me wrong. It freezes. The “calling/contact” list is set up stupid (not my main problem)… My MAIN problem is- I charge my phone in ful before going to sleep and when I wake up I have 15% battery left. So 6:00AM I charge it up again before heading to work and by lunch it’s 1/4 battery left. WTH? This is my 3rd eris due to these technicalities and each one have been the same. Either not charging or not holding a charge. I am stuck with this phone for two years and I’m a little disappointed I may be losing important calls. Honestly- I understand smartphones may take up more “juice” but THAT much when i’m not even touching the phone??? Wow Let me know If I made a bad decision before next week I may have to return the whole thing and start my phone search over. Thanks.

By: marissa

marissa — Fri, 16 Apr 2010 14:18:04 +0000

Ok well I love the droid eris its great but I have noticed some problems with the phone. Lately it has been running really slow and I can’t seem to find a way to delete things off home page like weather, calander ex so please help!!!

By: Unhappy Eris Owner

Unhappy Eris Owner — Fri, 09 Apr 2010 01:26:40 +0000

My wife is having a number of serious problems with her Droid Eris. The phone is automatically connecting a third party call when she is already on a call. We have spend a huge amount of time with Verizon on the issue and it is still not fixed. They insist it is not their network. The problems goes like this: She is on a call and hears the call waiting beep. She ignores the new call but found out later that the person was connected and could hear everything said by her and the intended caller. This a a rather major invasion of privacy! We have verified this behavior many times now using our verizon phones and land lines. It is happening a high percentage of the time.

Verizon removed three way calling form her line to help solve the problem, now the symptoms are similar but the third party is fully connected (can be heard) and the original caller is dropped. Not much better!

The Verizon store blamed it on “bad apps” that she might have downloaded and did a factory re-set. Nothing came back except contacts and caused her hours of work to restore everything. She eliminated apps the store said were problems. It is still happening! Along with lock ups requiring battery pull, and frozen lock screen (self correcting after a few minutes).

Has any one out there had similar problems? This is her third hand set (3 in the first 30 days) to solve other hardware related problems. Is she just unlucky or are these things just JUNK! (I love my Motorola Droid)

By: T-BONE

T-BONE — Thu, 08 Apr 2010 06:37:34 +0000

I asked verizon on there customer support site the following concerning the Eris update and here is there place. I can understand being anxious to get the software upgrade for your Droid. My name is Laura, and HTC hasn’t let us know when to expect this yet, and I haven’t heard any rumors about when to expect it but that it’s being worked on. I apologize for any inconvenience this delay may cause you.

Sir, we value your business and regret not having a more favorable response. Thank you for choosing verizonwireless.com. Should you have additional questions or concerns, please reply to this e-mail.

Sincerely,
Laura

verizonwireless.com
Customer Service

If you have received this e-mail in error or are not the intended recipient, please notify us immediately by replying to this e-mail and deleting it and all copies and backups thereof. If you are the intended recipient and are a verizonwireless.com customer, this response is subject to the terms of your Customer Agreement.

—–Original Message—–

Sent: Wed Apr 07 00:49:19 PDT 2010

To: verizonwireless.com">vzwkanaCustServiceNW@GL.verizonwireless.com

Cc:

Subject: Other

Form Message

Primary Subject: Other

Secondary Subject: Other

Message Body: When am I going to get the android update for my HTC Droid Eris? I’ve been a long time costumer and pay a lot for my services. I would just like to know if and when this is going to happen. Thank you for your time.

By: Daniel

Daniel — Wed, 31 Mar 2010 18:42:32 +0000

COOLKID:D…
if u click your messages shortcut, and when it shows all the lists of people and theirs texts etc. Press MENU > SETTINGS > SELECT SOUND
hope this elps

By: coolkid:D

coolkid:D — Wed, 31 Mar 2010 17:19:13 +0000

i love my eirs, but when i try to change the notification tone, it says that its changed, but when i get a text, it rings as a different tone, i dont know what to do!

By: jake

jake — Wed, 24 Mar 2010 15:41:50 +0000

We bought 2 of these.. My wife absolutely loves hers but sadly i had to send mine back yesterday.. from day one i had problems with freezing.. I took it to the vz store and they wiped in which took care of it for the most part.. would still freeze from time to time…my biggest problem was the battery.. i ran the app killer constantly and still could never make it through a full day… the final straw was when i put it in airport mode and turned off all connections after an 8 hour shift i only had 19% left in my battery with no usage.. went back to my storm to await the arrival of something with android 2.0 and no keyboard.

By: Annie

Annie — Wed, 24 Mar 2010 04:05:50 +0000

The only thing I have found so far that’s a problem is that when I plug the Eris into my computer to sync, the Eris’ clock changes to an hour ahead. I have to turn it off to fix it. What gives?

By: Polly Fleming

Polly Fleming — Tue, 23 Mar 2010 01:46:20 +0000

Anybody tell me how to fix this simple thing? How do you keep from all of your recent contacts from piling up in ‘no order’ at the top when you need them to stay in ABC order at the bottom! Help! Thanks!

By: ScottKelly

ScottKelly — Sat, 20 Mar 2010 00:43:40 +0000

We have both had the Droid Eris for about 3 months now and have pretty much had nothing but problems and horrible customer service from Verizon. They have already replaced the phone once for “software issues” and still the problems continue. For the most part we have learned to work around or live with most of the problems. The one problem I cannot live with is the calendar force closing constantly, even when you are not in the app. I have only downloaded 3 apps from the market to make sure that it is not a bad app issue. I can take the battery out and it will correct it for a few hours. I can clear the entire calendar and reload it, that fixes it for a few more hours. I can do a factory data reset, that fixes it for about 24 hours. I need the calendar and I need the phone to work as it claims to and I need to not have to fool with batteries being taken out and phones being set up again every few hours. This is completely ridiculous. The worst part about it is the terrible service we get from Verizon.

By: kristin

kristin — Thu, 18 Mar 2010 20:03:17 +0000

soo i need help…how do i change my text message alert sound??? i try to and it wont let me. helpp!!

By: TJ

TJ — Tue, 16 Mar 2010 03:01:00 +0000

Love the phone, unless I have to make calls with it. The call quality on both ends is so poor it’s torture trying to talk to anyone. I miss my old flip phone that I could, you know, TALK on. I love the push gmail and web/voice search, etc. Just wish I could make voice calls.

By: Tanya

Tanya — Mon, 08 Mar 2010 10:04:18 +0000

Ive had my eris for a month and a half now and havent really had problems with it, but last nite my battery died and when i tried charging it it wont charge.
it’s like dead. wont accept any chrger and nothing has happened to it (like got wet, or dropped it)

what can i do to solve this prolem????