“5. Our Rights to Make Changes. Your Service is subject to our business policies, practices, and procedures, which we can change without notice. UNLESS EXPRESSLY PROHIBITED BY LAW, WE CAN CHANGE PRICES, CHARGES AND ANY TERMS IN THE AGREEMENT AT ANY TIME. IF WE MATERIALLY MODIFY THESE T&Cs IN A WAY THAT IS MATERIALLY ADVERSE TO YOU, OR IF A CHANGE INCREASES YOUR SET MONTHLY RECURRING CHARGE(S) (the set amount – which does not include overage, features, optional services, taxes and fees – you agreed to pay each month for at least a one-year Term), WE WILL PROVIDE YOU WITH AT LEAST 30 DAYS NOTICE AND YOU MAY TERMINATE YOUR SERVICE WITHOUT AN EARLY TERMINATION FEE (WHICH IS YOUR ONLY REMEDY) BY NOTIFYING US WITHIN 30 DAYS AFTER YOU RECEIVE THE NOTICE. IF YOU FAIL TO TERMINATE WITHIN THOSE 30 DAYS, YOU ACCEPT THE CHANGES.”

I was told I couldnt and if I couldnt afford the 1.50 a month perhaps I should drop my texting. I can afford it that is not the point! ugh. So we canceled contacted the FCC and will not be paying the cancellation fees.

Be sure you read their t&c about the paperless billing. For one they can put you pack on a paper bill without notice at anytime and you will be charged that 1.50 and for 2 if their site goes down and you have to pay your bill your are still responsible for having it to them on time and if you dont you will get charged (even though its their fault).

Yeah that doesn’t sound shady. Bye bye T Mobile. Hope that 1.50 was worth it.

Everyone should start a complaint with the FCC. This is ludacris!!

http://esupport.fcc.gov/complaints.htm

I think if i can find another provider that has decent service with about the same cost, my last decade with T-mobile is over.

But before that, I think we should all call their corporate office and tell them what we really think of this.

If i was to use paperless, id have to buy a printer, maintain the ink, pay the power, then take my time to manually bring up the pages and print them out. Oh wait, I just checked, and none of the numbers that I called, or times, or durations are included. They are hiding it all now for all past bills! This means they could illegally take as many minutes away as they want without us ever being able to find out.

This is horrible and unjust. I will never write another positive review of Tmobile again. In fact, unless they remove this ridiculous fee, ill cancel and always make sure to put the worst reviews for them. Stealing from their customers is not how to do business, and i want them to fail to learn that lesson.

Here are some numbers that might work to call and complain: 1-800-318-9270 and 425-378-4000 and the one that el barto posted in a couple posts above this one. Lets not let them roll over us, but make them fix it, or take them down for it in any way we can (switching service, bad reviews, repeated complaints, refused payment of the 1.50, whatever works until they correct it.)

Now, instead of collecting $1.50 for a bill, they won’t collect anything. I’m sure that will make them feel better.

I mean this is a service. It’s not free. Why wouldn’t they send you a bill?

They force you to do it when you may not have regular email service and you are forced to provide an email address. Guess how many junk emails they’ll be sending to you now.

I sent them a letter telling them. They always thank me for being a long-term customer. Well those days are numbered.

Bailing out of my contract early is looking better and better.

This move is just bullshit. Guess I’ll have to set my MyAccount app to remind me.