I’ve tried every tip above except #65 (not feeling good about possibly losing everything I already have). None have worked for me. Curse you Red Baron!

One would think that this is a pretty fundamental process that should be bullet-proof (or idiot-proof). After all, it’s hard to call something a “smart phone” if it’s not “smart” enough to sync up like this, right? Pretty darn frustrating, that’s for sure

Is there ANY official word from HTC on this issue? I’ve sent email to support, but have yet to hear back.

Thanks to all who’ve contributed ideas above. Now, I just need to find another that works for me!

I’m kind of wishing I got the Iphone now =( This phone seems alot of hassle!!

Haylee x

I’m trying to import all my contacts and information from my HTC hero phone to my laptop using the sync. But like a lot of people here I’m not really having much luck!

Am I doing something fundamentaly wrong here, if so would someone mind giving me some ‘idiot proof’ guidelines to help me figure this out!

Many thanks in advance

Haylee x

When I checked “Device Manager” I saw the driver wasn’t install properly. I tried several time to re-install from “C:\Program Files\HTC\HTC Driver\Driver Files\XP_x86″, but it didn’t recognize the file.

Finally I had to force the device to use the driver by, right click on it (Device Manager) – Updates driver – Install from a specific location – Don’t search. I will choose the driver to install –
Here you will get a list over manufacturers name and you choose HTC and MY HTC (to the right) – then pick up the file androidusb from “C:\Program Files\HTC\HTC Driver\Driver Files\XP_x86″ and click through the Wizard. Finally I could connect to HTC sync.

In the end I am using version 2.0.18 of HTC sync. And I have Windows XP. BTW, I can to turn off my antivirus program to sync my outlook contacts.

If anyone knows how you can sync these (as HTC Sync appears not to allow this) I’d be grateful of any direction….

Whatever you’ve done so far, first thing is to backup your Outlook data into a /pst file. (I didn;t first time and lost the lot!!!)

Delete all contacts from your phone, so you’re starting afresh (else you’ll get loads of duplicates…)

Un-instal and Re-instal HTC Sync.

Make sure HTC Sync is OPEN (right click the icon on our taskbar and “Open”) else it won;t recognise your phone.

Connect your phone via USB.

When the two icons appear at the top of your phone’s screen (if they don;t…I don;t know what to suggest)

Drag your finger down the screen of your phone to open the 2 HTC Sync icons (USB & Sync) into notifications.

Ignore the USB one for now.

Tap the Sync Notification.

DON’T Press “Sync now” on your phone…go back to your PC.

It should have recognised your phone now and allow you to sync by clicking the Synchronise Now icon in the HTC Sync window.

BUT DON’T!!!!

Instead, click Sync Manager to open a new window.

Repair – overwrite mobile phone

This should put everything from Outlook onto your phone – you shouldn;t need to do this again.

From now on – simply “Synchronise Now” from HTC sync (using all the default settings) and any changes you make to either your phone or to your PC should update the other on next sync.

Hope all this makes sense….

GOOD LUCK!

PS – if you do lose all your Outlook data, you can very quickly import it back from your .pst file. In Outlook, FILE, IMPORT/EXPORT, IMPORT FROM A PROGRAM OR FILE, locate file and import and all should be well again!

I had trouble syncing my phone (tattoo) and was about to bash my head against a wall when I found this site. It solved my problems. Should have known a computer problem would be solved by turning it off and on again.