64 Comments

1. 1. Jeff wrote on August 6, 2009

   ‘The HTC Hero is the first phone to have the company’s custom Android build, named HTC Sync.’

   The custom Android build is called HTC Sense. HTC Sync is a program to allow you to sync your phone with your computer.

2. 2. chris wrote on August 6, 2009

   I beileve the HTC magic. from rogers has HTC sync aswell

3. 3. v1nce wrote on August 6, 2009

   Hi,

   I’m in Switzerland and ma carrier is SUNRISE.
   The magic from Sunrise is the HTC BUILD and I’ve the HTX SYNC on it !!

   All models with HTX Build have this !

4. 4. nailer wrote on August 6, 2009

   HTC’s custom android build for hero is called sense. This is an update to the windows syncing tool, not the Android build.

5. 5. G wrote on August 6, 2009

   I have the Rogers Magic and can conferm that it had the HTC sync on launch.

6. 6. gscholt wrote on August 6, 2009

   I think the HTC Sync is just that, the syncing software. I know it provides androidoutlook syncing at least.

7. 7. Maisum wrote on August 6, 2009

   What does the update do?

8. 8. User wrote on August 6, 2009

   I think people are confusing HTC Sync with HTC Sense

9. 9. PF wrote on August 7, 2009

   Dont update. I done it in de HTC Magic and the SPL is now 1.33.0010, a PERFECT SPL. End of ROM for me in the next times.

10. 10. Matt wrote on August 7, 2009

    The update generates lots of web traffic and forum posts, forces people to update their existing software and provides no extra functionality. My Hero was syncing fine with the version before this.

11. 11. Quboid wrote on August 7, 2009

    This is just a minor update to the PC synchronising software, it doesn’t update the phone at all.

12. 12. vincent wrote on August 7, 2009

    Can a htc hero buyer update the phone with normal android updates from google, or does he have to wait for htc to release special builds for hero ?

13. 13. Seam wrote on August 11, 2009

    I tried syncing last night, wthe two machines, re-installs, reconfigurations etc…result: HTC sync would only sync my Outlook Calendar and would not sync any contacts.

    I even created a blank Outlook contacts file and put in just one contact…nothing worked.

    Nice phone, but realy disappointed about the contacts sync not working.

14. 14. Rob wrote on August 20, 2009

    I installed the latest update 2.04 i am running vista. Connected and did not sync with phone. Eventually installed previous version, can get contacts to sync however my homepc keeps freezing and will not shut down since installing HTC Sync, any ideas.

15. 15. Charles wrote on August 28, 2009

    I finally managed with help to sync.my HTC Hero with my contacts and calender.Tasks is another problem.However,my contacts were originally optionally viewed unfiltered
    (i.e.in alphabetical order),which is a last resort or in categories,(i.e. restaurants,medical etc. etc.),which is the practical,fastest and easiest way to find and dial someone. Of course,the HTC apparently cannot sync.contacts any other way but in alphabetical order.Annoying!
    Anyone have a remedy?
    Charles.

16. 16. John L wrote on September 3, 2009

    I have HTC Magic. I have downloaded the new update and it cannot even find my phone. There is no Synch.exe file on the SD Card either. I got my contacts across by using the export facility built into Outlook and saved the files in a .csv format then used the import facility in Google. Much easier and it works. I have got rid of the HTC software as it appears to be useless. With the calendar in Outlook I used Google Calendar Synch software and it updates both ways from Google.Its free and it works.

17. 17. Wytze wrote on September 8, 2009

    Hi, I have a problem with HTC Sync 2.0.4 and my HTC Hero phone: in some cases sync works, in most cases however it does not. I’m running Win XP SP2. More specifically, when starting a sync from the phone, the HTC Sync icon in the PCs system tray does not turn green to indicate it is connected to the phone and sync does not start. I have not been able to pinpoint more exactly when it does work and when it doesn’t; looks random to me. Using the ‘USB Mount’ function on the phone always works, so basic USB connectivity seems OK. According to HTC Support, this problem is seen more often, but they have no solution as of today. The HTC Hero always presents the error message “Next Step, unable to find HTC Sync on your PC. Please make sure ….”
    Any suggestions on what to check/change?
    When should the HTC Sync icon in the system tray turn green? As soon as the USB cable is connected or only when a sync is started?
    Wytze.

18. 18. kev wrote on September 16, 2009

    I just cant get this damn thing to work the sync manager just won’t recognize my phone.

19. 19. Ben wrote on September 17, 2009

    I had problems when I tried to upgrade to HTC Sync 2.0.4 – the phone just couldn’t see my PC.

    I found that I had to uninstall not only HTC Sync but ALSO the HTC Driver that accompanies it. I then reinstalled the original HTC Sync 2.0.2 which comes with (in) the phone and was able to sync again.

    Perhaps if one removed both Sync AND the Driver and started afresh with 2.0.4 it might work? Having wasted hours trying to get out of this I’m not about to go meddling again – just pleased that 2.0.2 works again!

    Hope this helps someone!

20. 20. Martin wrote on September 17, 2009

    hi, i have the exact same problem as 17.

    i use xp sp 3 – and the sync program is just all grey – cant push nothing, and i wont recongnize my hero..

    i can mount the usb fine and use the sd card without problems, but HTC sync and the phone dosnt work.. have tryed everything from resetting the phone, to uninstall – reinstall even installing older program – nothing works.. please help.

21. 21. Martin wrote on September 18, 2009

    Hi again, i solved out the problem..
    i noticed after lots of try’es focusing on the software.. that it wasnt here the problem was..

    so i clicked properties on “my computer” and choose device management.. in here i saw that my phone was shown as unknown (ADA) somthing like that.. so what i did was right clickin it, choose update driver… and choose the driver from HTC driver location… and finally somthing worked, it installed the driver, renamed my phone to My htc, and Synced instantly !!!

    so i could update rom, and now the phone is much more smooth and lagless !!

    hope this can help some ppl ;)

    im using Xp pro. SP3
    Regards
    Martin

22. 22. Mark wrote on September 18, 2009

    Same as #17 here as well. Drivers all installed OK, no synchronisation at all. A reboot of my PC usually fixes it, but that’s not wholly convenient as I often want to sync several times during a working day.

23. 23. Mark wrote on September 18, 2009

    OK – I have it working consistently now.

    The solution is not ideal, but follwo the steps belwo and it should be OK.

    1. Connect your Hero to your PC via USB
    2. Turn it off (hold the power button down for a bit, don’t just put it to sleep)
    3. Turn it back on again.

    That’s it…. the problem is on the phone, not the PC – for some reason the part of the OS that controls the USB connection seems not to be working properly.

24. 24. Rob wrote on September 20, 2009

    Still can’t get this working. I’ve tried it on XP with v2.04 and v2.02. It just doesn’t want to establish a connection. I’ve tried all the steps suggested. Seems like it’s just rubbish.

25. 25. Craig wrote on September 21, 2009

    Hum, isn’t the point of android that it is NOT windows mobile. How do I synch the HTC Hero to a pc running a strain of linux? (in my case Fedora)

26. 26. JustPMit wrote on September 22, 2009

    Simple really – don’t install this update as it’s not worth the hassle of trying to get it to work consistently then giving up by uninstalling it, rebooting, installing previous version, rebooting just to make what you had working perfectly before work again.

27. 27. Dan wrote on September 22, 2009

    Turning on the USB debugging in the phone’s settings seems to now allow it to make connection. Not sure if it is actually this setting or a coincidence but seems ok now.

28. 28. MrMastodon wrote on September 29, 2009

    There is perhaps a connection between killing “PC-Syncronisation” and the Hero not sync’ing?
    When you turn the Hero off and restart it, “PC-Syncronisation” restarts, and the Hero wants to sync again:)
    Works for me!

29. 29. seb wrote on October 7, 2009

    restarting HTC Hero worked :)

30. 30. Paul wrote on October 15, 2009

    Hi .. ok had the same problem .. sync not working …. so

    1. unistalled latest version from PC
    2. installed version on sd card to PC
    3. Start up HTC Sync
    only when phone turned off then on did it work

    i would suggest just turning phone off and on whilst connected via usb .. if that doesnt work re-install original version and try again .. worked for me

    cheers

    Paul.

31. 31. Paul wrote on October 15, 2009

    Me again .. anyone have luck unlocking Orange HTC HERO .. have tried two companines so far .. one looked dodgy the other professional …. both did not work, seems Orange have a tight hold on the phones .. would like to hear from anyone that has had REAL luck … cheers

    Paul.

32. 32. Rodney wrote on October 15, 2009

    I have a sprint hero, and I did the following.

    HTC hero is not hooked up via USB yet.

    1. installed the latest htc sync tool in my desktop, and left it running.
    2. went to this folder: C:\Program Files\HTC\HTC Driver\Driver Files\XP_x86
    3. right clicked on androidusb.inf, and htcrndis.inf, and clicked on ‘install’ for each one, one at a time.
    4. Plugged in my Hero, and it recognized. If this doesn’t work, try turning off phone, and turning it back on again while plugged in.
    5. Synced just my calendar, and events from my outlook calendar correctly synced over to my Hero.

33. 33. Dansy wrote on October 16, 2009

    Just want to thank you guys for the advice you’ve posted for syncing the Hero. After unistalling then reinstalling the software and going a bit mental, I followed 32’s advice and also turned the phone off then back on and my pc finally recognised my phone…happy days :D

34. 34. john wrote on October 16, 2009

    QUESTION QUESTION QUESTION

    Does any of this work on mac os x? This is a major deciding point for me.

35. 35. John wrote on October 26, 2009

    Yep… that did it for me, too. Reboot the phone =)~

36. 36. Derek wrote on October 29, 2009

    I had similar problem to 17, here’s what worked for me:

    I went into Settings > Applications > Development

    And switched on USB debugging, and Stay awake and HTC Sync picked up my phone without a problem….

    Worth a try I guess :)

    Cheers,

    Derek

37. 37. Keith wrote on October 29, 2009

    Derek (#36): Thank you, Thank you, Thank you!
    I have tried all of the previous suggestions and my phone still was not recognized on my laptop, even though it would recognize it on my desktop (both XP, SP2). The USB Debugging was the easiest and it popped up with the what do you want to name your HTC. Thanks again!

38. 38. Steve wrote on October 30, 2009

    I tried to download this for my Sprint Hero and hen it attempted to install on my PC is stated that I already had a newer version installed on my PC ????

39. 39. toto wrote on October 31, 2009

    thnx derek (#36) i just did the same thing after trying out previous suggestions to no avail. now, it’s working fine for me.

40. 40. Finn A wrote on November 2, 2009

    Thank you Derek! I was about to go back to the store with the phone!

41. 41. random wrote on November 6, 2009

    Warning: 2.0.4 is buggier than a flophouse mattress and will eventually kill your Windows OS requiring a reboot. I recommend uninstalling it until a fixed version is released. For background see here:

    http://www.htcforums.com/hero-touch-f40/htc-sync-maxes-out-memory-t2791.html

42. 42. dgreens wrote on November 9, 2009

    DOES NOT WORK…. why an otherwise GREAT phone CANT get syncing with outlook to work right is beyond me. Was only able to do one partial sync…and it only synced one calendar event…AND NO CONTACTS. And now wont sync sync at all with errors all over the place.

43. 43. dgreens wrote on November 9, 2009

    I’m starting to get a little angry I bought this phone now… started off good… bit way to many “little problems” that keep popping up.

    The “new” sync software does not work….and you shouldnt have to jump through hoops to get it to work.

    False advertising anyone??

44. 44. Stu wrote on November 12, 2009

    I am totally p’d off! I waited months for my network provider Orange to release a compatible new rom version (through the HTC site) and am having nothing but grief from Sync, needed for the upgrade process. Sync worked first time, after installation, but dropped connection within 5 minutes, and now refuses to connect subsequent to that first operation. I have been trying for hours to get the phone to see sync and vice versa. Tried all the above, different variants of Sync (back with 2.04 which came with the phone now) with reboots, usb debugging, admin workarounds etc, but either my Vista Business or HTC’s Sync have fallen out with each other. I have little hair left, or nails, and I’m giving up, so there!!! Agreed with 43. Should not have to jump through flipping hoops to resolve this. It’s ridiculous.

45. 45. Dannie wrote on November 13, 2009

    HELP i miss my Iphone. htc hero sync nightmare . Htc=problem problems problemsss. My iphone never problems.why was i so stupid that i replaced my iphone with this htc hero crap

46. 46. Amanda wrote on November 13, 2009

    was nobody thinking of windows 7..??

    its very annoying pc suite installs etc, phone will not sync up, when is this going to be fixed?

47. 47. SimonP wrote on November 17, 2009

    Well I think my issues have been solved by installing HTC Sync 2.0.8 this is the latest release and can be found here

    http://www.htc.com/uk/SupportViewNews.aspx?dl_id=756&news_id=339

    Good luck

48. 48. Bifter wrote on November 25, 2009

    Stu, if you haven’t figured it out already you don’t need Sync to work to upgrade your ROM.

    New version Sync (2.0.8) still not working for me on XP. It’s beyond a joke!

49. 49. oz wrote on November 29, 2009

    Hi,

    #21 worked for me with my Hero & laptop XP.

    My problem had been that during install of HTC Sync I got an error message saying that the driver could not be found, even though the file path was correct.

    When I connected the phone to the pc and checked the hardware – it did indeed show my phone as ADB; so I updated the driver by selecting the same location manually and it all went ok!

    Thks!

50. 50. Jeanette wrote on December 5, 2009

    Can someone tell me how to sync my Hero with Outlook for windows 7? its not even a option on the sync program it just stops at windows xp. please email me @ lil_nett17@yahoo.com

    THANKS!

51. 51. CONNECT wrote on December 15, 2009

    i HAVE NO PROBLEMS CONNECTING MY HERO (ORANGE) AND IT SYNCS NO PROBLEM, ONLY PROBLEMS IS IT WILL NOT RECOGNISE A PHONE NUMBER WITHIN CONTACTS THATS IS CATEGORISED AS “OTHER” SO THE CONTACT NAMES ARE IN THE PHONE BUT IF THE CONTACT NUMBER IN OUTLOOK IS “OTHER” THE NUMBER DOES NOT GO TO THE PHONE. i AM CARRYING MY OLD PHONE ITH ME (NOKIA 6301) FOR THE CONTACT NUMBERS. ANY IDEA HOW TO RESOLVE THIS. I DON’T WANT TO GO INTO EVERY CONTACT TO CHANGE IT MANUALLY IN CONTACTS

52. 52. david murphy wrote on January 1, 2010

    Thanks a lot you guys – took the use of several of your solutions to get sync’d – but have just got there !
    The only bad thing about this phone now is the e-mail support from the HTC website – I never got a reply to any of the e-mails I sent !
    They could have just sent me here !

    Once again – thanks to all – your great !

53. 53. Anthony wrote on January 21, 2010

    Alright so I installed the latest version of HTC sync and my computer sees that I am connecting my phone, but whenever I try and sync my phone it does not copy any of my contacts into outlook. I am pretty sure that I have everything set up right. Any suggestions on how to fix this. I am running Windows 7 64 bit.

54. 54. Andreas wrote on January 22, 2010

    On your HRC Hero phone, click on the menu button and then on the notification button (it is the “! button” – I have Android in Portuguese and not sure about the translation).
    Just follow the instructions to connect Hero to your PC.

55. 55. Jon32 wrote on January 24, 2010

    Hello
    This is probably a simple question that someone perhaps can help me to answer.
    I am thinking about buying the Hero. I am using Windows 7 (64). However,I am not certain whether the HTC Sync 2.0.4 allows direct sync to Outlook without having to involve Google Calender Synch at all.

56. 56. travis wrote on January 27, 2010

    hey this is probably an easy fix, but i can never get my hero to b recognized on the computer. i installed the latest version of sync and it installed the drivers and so on. just after u install the sync its spose to turn green on the task bar but it is always gray…..any ideas???????? please help! thx!

57. 57. jim wrote on January 30, 2010

    SOLUTION THAT WORKS

    You need to to activate the sync program on the htc after you have installed it on your pc.

    drag down the notification bar at the top of your phone and select sync.

    that will install the drivers on your pc and get things going.

58. 58. utkarsh wrote on February 6, 2010

    hi
    when i was conected my htc p3300 to my laptop , all my contact gone , i am not able to see it on my cell , can any one help me
    thanks
    utkarsh

59. 59. Forrest wrote on February 9, 2010

    Is there an app or another way to open Microsoft Works files on my Hero?

60. 60. Anthony wrote on February 10, 2010

    I figured out why none of my contacts on my here are not getting transfered to outlook. It is because my contacts are saved as google rather than phone and i do not know how to change it.

61. 61. Hettie wrote on February 11, 2010

    Thank you everyone.

    I had trouble syncing my phone (tattoo) and was about to bash my head against a wall when I found this site. It solved my problems. Should have known a computer problem would be solved by turning it off and on again.

62. 62. Esther wrote on February 18, 2010

    bouncing on post 51 from CONNECT. I have the same problem with phone number going into the general notes fields where it can’t be selected to call. I am syncing from a csvfile I uploaded to google mail. The phone numbers are in a field called ‘phone number’!

63. 63. Robin wrote on February 28, 2010

    I don’t know others, But my syncings sometimes need to restart my Hero, I don’t know why. it is not stale experiences.

64. 64. randi wrote on March 15, 2010

    Please help. I have tried all tricks on this page, I tried to install a program Sync2 and I tried to use google apps sync. My Hero doesnt find HTC sync on PC, Sync 2 only syncronize from google to outlook (btw Sync 2 is not free) and Google Apps sync is too much hazzle to work with. The only thing seems to be easy is HTC sync, but it doesn’t work. I have used almost 2 weeks to sync my Hero, I really start to get mad. The error message I get on my Hero is : Unable to find HTC Sync on your PC. Please make sure that HTC sync is installed and opened on your computer. You can install HTC Sync from…bla-bla-bla

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