Comments on: T-Mobile Sends Google’s Bill To Regular Customer, $15,939.83

By: emergency cell phone

emergency cell phone — Mon, 30 Nov 2009 18:48:11 +0000

I highly doubt this story.

By: NPS

NPS — Tue, 04 Aug 2009 16:24:16 +0000

The bill is ONE agregated bill for ALL the ION devices given away… Clearly someone at T-Mobile corporate sales who manages Google dropped the ball and did NOT setup a direct corporate bill and processed it as standard billing with all the devices…

We use T-Mobile for over 100 Blackberry and 20 or so Android devices; ALL go to one bill to our Accounting team; we never see a bill; Whoever at Google set this up should have made clear one bill to us; electronically – whoever setup the account for Google was either clueless or it was 5PM Friday and they wanted the quick way out.

The fact that the name is “Google Promo Account” tells; you T-Mobile has no one to go after from a name point of view…

By: Joe

Joe — Tue, 04 Aug 2009 05:22:41 +0000

@james: http://twitpic.com/91mx2
That’s someone else who ran into a similar situation — at least as far as logging into the website while still on the free service — back when we were still waiting for the SMS from T-Mobile to be received. You can see in that screenshot, it shows “797″ lines of service, and it’s a different account with a different balance. Apparently T-Mobile can only handle up to 800 lines on a single account, so they split the phones across multiple accounts.

By: DavidR

DavidR — Mon, 03 Aug 2009 22:43:43 +0000

Mormegil,

While, as always YMMV, I have had EXCELLENT customer service with T-Mobile and have been their very pleased customer for about 9 years.

Not that I haven’t heard other people’s less happy experiences with T-Mobile, but my experience with them is what keeps me here despite T-Mobile not always getting the phones I want.

By: Andrex

Andrex — Mon, 03 Aug 2009 16:14:27 +0000

8 minutes?! Mr. Rubin is incredible.

By: PhaseBurn

PhaseBurn — Mon, 03 Aug 2009 15:46:03 +0000

Joe and I were laughing about this last Thursday, yea, I couldn’t believe it…

By: ?>

?> — Mon, 03 Aug 2009 14:41:49 +0000

best story ever! good job Rob and Joe

By: Dave Kaufman - Techlife

Dave Kaufman - Techlife — Mon, 03 Aug 2009 14:41:45 +0000

You have to wonder why someone at Tmobile isn’t calling Google directly. In this type of relationship, there is probably a few customer service people dedicated to Google, along with an account manager.

Remember Google nixed the holiday bonus and gave everyone a G1 instead?

I can understand Tmobile feeling like they need to tread lightly with the relationship, but the egg is squarely on their face with the follow up in handling their post error.

Once again Andy Rubin, the person, not the Google employee shows that he is not above any aspect of managing the process. We are all people and billing snafus happen, it’s the people like Andy who deserve our praise.

I hope we hear part 2 or part 3 of this story.

By: str4vag

str4vag — Mon, 03 Aug 2009 14:28:13 +0000

Lol.epic fail on t-mo’s part.

By: james

james — Mon, 03 Aug 2009 14:25:46 +0000

or maybe he changed the numbers from the letter then took a picture for you its easy to do if you have a scanner and a printer and a computer which everyone has. i think tmobile know where google they wont make a mistake like this because its there money. and google gave away 4000 phones and tmobile lines not 799 so this is a big lie.

By: Mormegil

Mormegil — Mon, 03 Aug 2009 14:24:03 +0000

This makes me worried about their customer service. And I planned to sign up Wednesday.

By: Gigi

Gigi — Mon, 03 Aug 2009 13:52:02 +0000

Oops? lol Wow, 15K bill is a serious bill. How does one rack-up 15k worth of mobile services anyhow? Sure makes that 30-day giveaway seem a lot more valuable.

Good luck, Joe! I’m sure it will get resolved soon. I’m glad you got in touch with the right people.